Minn Machiya

El alojamiento en el apartamento me sentí como en casa. Estaba muy limpio. Al principio no entendí el método de registro, pero el personal en línea me ayudó a registrarme. El bloqueo con contraseña me hizo sentir seguro. El dormitorio está muy bien amueblado y la cama es muy cómoda. Solo se necesitan cinco minutos para caminar hasta el metro y hay muchas tiendas de conveniencia y restaurantes cerca, vale la pena quedarse nuevamente.

good location, but bad cleanliness, poor communication, and not foreigner-friendly. Location is convenient — close to Machiya Station with lots of convenience stores nearby, and we liked the idea of self check-in. But even though we booked a triple room, they always only gave us 2 sets of towels. We arrived at 9pm and had to find the third bedding ourselves in a storage room — and it was super dirty (see photos). I’ve stayed at many hotels in Japan but never saw such dirty bedding. We emailed the hotel but didn’t get a quick reply — they said urgent issues could be handled via LINE (Line isn’t a globally used app😅why not mention that earlier?). It felt like they weren’t ready to help international guests. Luckily, an employee named Miki helped us late at night and brought clean bedding, but it really shouldn’t have been this difficult. Also, during our stay, it was hard to get any response from them. Email replies were super slow, and communication was frustrating. We could only get help through Trip.com. Staff couldn’t speak English and had to use a translator.

It is pretty much like an apartment hotel, self check in etc…. Comes with washing machine and kitchen wares.

Best place to stay. You çan go to narita with the Keisei line who is close the Machiya station

It’s suitable family tour, as big for 1-5 people staying around the holidays. You can see the Tokyo sky-tree tower from window view. And the apartment is quite clear and comfortable. We had a good vacation there.

Trip com isn’t helpful on this incident which I paid almost $1k+ for double booking for hotel stays!