Baja House

Utterly devastated by this hotel's complete disregard for its guests. Having reserved and paid for our room well in advance, we were unable to contact the hotel before our arrival despite many attempts by text, telephone, and email all of which went without reply. We arrived on the day of our booking to find the premises shut, no one around, no notice of how to contact the proprietors, not even a sign to indicate it was a hotel. After waiting several hours (and being told by the restaurant nearby that we were not the first guests that day to be left stranded), we ended up having to take a (much more expensive) alternative hotel at the last minute. It was only the next day that the hotel got in touch (proving they had our number all along) to ask where we were - the real question being where THEY were. Since that time the hotel has been arguing with *******, from what we can gather, over which one owes us a refund. But we have yet to see a penny of our expense recovered. DO NOT BOOK THIS HOTEL. It has been more than two weeks that we have been waiting for a refund and I have nearly given up hope. In fairness to the owners, when we see our money returned I will post a follow-up here.

We booked for 3 nights here, and i’m sure this is a lovely hotel but we never found out as we could not gain access. We were told we would receive an entry code to get in but despite many, many attempts to contact the proprietors we didn’t hear a word from them. So, we couldn’t get in after waiting, calling, emailing etc and of course we booked into another hotel. The next day, after I left a grumpy review on *******, lo and behold I start to get text messages from the proprietor with access code and apologies but it was too late. ******* say the hotel doesn’t think they owe us a refund, and gave me their number (very funny joke) to speak to them about it so they have washed their hands of the whole thing. I haven’t had an experience like this before, and I’m disappointed with both the hotel and *******.

We were so excited to stay here only to arrive to a room where the air conditioner wouldn't turn on during an extremely hot day/night. Room was at 90+ degrees and you could not open windows as it was warm outside and very noisy, so you need windows shut with a/c. We moved beds into the other room we rented and made due. But, they wouldnt refund us just provide us a credit for future use which we don't live in the area. Also, we arrived at 7:30 pm and were not able to inform anyone of a/c issue as there is nobody to contact until 7 am. I would suggest having a way for guests from 7pm until morning to have a way to contact hotel if needed. Had they just refunded us for room we couldn't use, I would just suck up the rest but pretty pathetic. They said since it already processed they can't refund that night.