Usuario invitado
5 de febrero de 2025
Our check in took long as they had messed up the booking but was sorted eventually. Despite asking for a quiet room we were given a room on fourth floor overlooking a busy street and the traffic noise at night disturbed our sleep. The sound of other guests from adjoining rooms and the corridors was also bothering us. The reception staff did nothing to change our room despite complaining. The room and bathroom was large, though very dated and desperately needs refurbishing. The bed was ok and we were given all normal amenities after asking for those. The towels looked over used and needs replacement. The biggest issue was unavailability of hot water. After complaining, a guy came up but the water we got was barely warm. In the evening at 6pm, there was no hot water at all. On the final day we had to request hot water in a bucket for my wife as there was no hot water. Water was filling up the shower tray which was getting filled up within a minute of shower. Nothing was done about that even after complaining. The positive feedback is only for the housekeeping staff and security guards who were great. They were helpful and polite. Overall not a good experience and will not recommend this if you need hot water for shower.
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