Aeolis Tinos Suites

Parfait

Overpriced and not in tune with the setting. It’s as if they have put a little piece of the Las Vegas strip in the middle of a Japanese garden. Just a metaphor but gives you the idea. Upsetting, to arrive at a place like Tinos and end up in a glorified Hilton, complete with golf carts and unhappy staff. Also: This place is not liked among the locals, as quite a few of them told me without my asking. Just mention where you are staying and they (try not to) grimace. There are a number of reasons for this. One is that they are regularly and knowingly breaking the law regarding noise disturbance. Elevator music, Miley Cyrus, etc. being blasted into the nearby villages well after midnight. If you want the generic, pricey, country club scene of Mykonos, go to Mykonos. If you want the special experience of the island of Tinos, the best way to miss out on that is to stay at the Suites.

We visited the hotel in August for a weekend. We had booked and prepaid a 45 Square Meter Superior Sea View Suite. While the hotel is expensive and supposed to be premium, there is no service from the Port to the hotel or the Hotel to the City and you need to take a taxi to go there that costs 15 Euros. We took a taxi and arrived to the hotel. We stayed by the pool while waiting for our check - in. While we were supposed to have a welcome drink as part of our booking while we waited, we didn't. When the Concierge manager came to take us to our room, we found out that the room she prepared for us was not the room we had booked and paid. The room was half the size, with windows and not a big balcony that our room was supposed to have and instead of overlooking the pool and the sea, it was overlooking the parking. The Concierge Manager, Diana [-], was very rude and sarcastic to us when we told her that this is not the room we had booked and told us that she gave the room we had paid and booked, to someone else and that if we didn't like the one we got, we should leave and go to another hotel....Her attitude was unacceptable and unprofessional and throughout our stay she had been extremely rude to us, by far the worst Concierge manager we have ever met in similar hotels across the globe. They refused to give us the room we had paid for, they refused to give us a refund for the difference in the tier of the room and throughout our stay she even refused to speak to us or greet us. We never even signed the check in form because she was avoiding us. It is such a pity that a hotel of such amazing view and potential is run so badly. I will never visit this hotel again and will also make sure none of the people I know ever chooses this place to rip off their money.