Le Tikehau by Pearl Resorts

Tengo una reserva para quedarme allí en julio. Desde entonces, les he enviado innumerables correos electrónicos con preguntas y no he recibido respuesta. Uno pensaría que, como cliente, me tratarían un poco mejor. Quizás inglés. También traté de llamarlos, pero no podían escucharme al otro lado de la línea. Quizás el inglés sea un problema. De todos modos, esto es inaceptable, y espero que esto finalmente llame su atención.

We (four adults and two kids) recently took a trip to Tikehau from Los Angeles, which we booked through Costco. It was our third visit to Tikehau and our ninth trip to Tahiti. We have made great memories in Tahiti over the years. Our original travel plan was from December 27, 2024, to January 4, 2025. However, when we were departing from Tikehau airport, our local transfer flight to Papeete was canceled due to a mechanical issue, leaving us stranded at the Tikehau airport without assistance. We tried to contact Costco Travel, but the agent was unhelpful and refused to assist us. We had to reach out to Air Tahiti and Air Tahiti Nui for three days until a wonderful lady from Air Tahiti Nui helped us book new flights. Unfortunately, we had to cancel some patients in our clinics due to this chaos. Typically, this situation might lead any tourist to vow never to return to a destination. However, during this ordeal, the new manager at the Tikehau Pearl Resort, Stefon, along with the assistant manager, Raipuni Hiriga, went above and beyond to help us. They assisted us in communicating with Air Tahiti and provided support throughout the situation. Their dedication and service exceeded anything we have experienced at other luxury hotels. We genuinely appreciate their help and hope the management at the Pearl Resort acknowledges their efforts. The resort itself is stunning and otherworldly—just like the staff. Another person we must thank is a lovely and down-to-earth French lady we met during our stay. She went out of her way to help us communicate with the airline and hotel in French when our flight was canceled, even while she was stranded at the airport and needed to change her own flight. Later, we discovered that she is Antonia Desplat, a talented and famous actress. Living in Beverly Hills and with my wife being the Vice Chair of Plastic Surgery at UCLA, we have encountered many self-proclaimed actors and actresses. Antonia, however, is genuinely a real person, and we will be following her work in the future. Eric, Chia, Richard and Sandy

Le Tikehau was a beautiful surprise. The resort is small and quaint with all the amenities you need. The restaurant is excellent and serves local fish and fresh homemade dishes. Tikehau is our new favorite island and we will be returning to Le Tikehau. We booked our trip with Pacific For Less and have had great experience with this company. They know everything about the Tahitian islands.