King Solomon Hotel Tiberias

Some parts still undergoing renovations. Staff are extremely friendly and helpful. Great for families. Great breakfast. Not great parking, but you can usually find on the street. Really nice pool and this is an excellent place for families.

Our day started with manager Marie saying that too many of us arrived at the same time and made our check in confusing for them. After a very confusing check-in, we left for dinner. Upon our return, we walked into a room that was already occupied. Spent the next couple hours trying to resolve the issue. Manager blamed us for the hotels mistakes. We eventually walked away tired, hungry, and frustrated. I asked for a complimentary dinner for the one person in our group that had spent 3.5 hours trying to figure it out. Manager refused. If you’re traveling with a group or with a schedule to keep, try another hotel that won’t take up your valuable family time and cause you a ton of frustration. Customer service is definitely not their strength.

We came with a large party of 18 and had 6 reservations and Dana at the front desk was confused from the beginning. Now I understand there was a language barrier (we only spoke English), but what she did was give two people in our party the same room even though they paid for two rooms. Dana, and then her manager, Maria kept insisting we were the ones who had made a mistake, so in order to prove we had paid for 6 rooms, we had to wake people up in our party to get everyone’s receipts to show we had indeed paid for 6 rooms even though we only got 5 rooms. We spent over 3 hours of our time dealing with this. Instead of owning up to their mistake, they continued to blame us. They would not even rectify their mistake by giving us anything like, say, free dinner. Oh, and then they wouldn’t abide by the “free breakfast” that was promised through *******. Do NOT book at this hotel. They have terrible customer service. Look somewhere else. We should not have had to spend 3.5 hours dealing with someone who can’t count to six.

Dana (the front desk lady) could not check us in properly. She made a mistake charging us for an extra room and gave two different parties the same room. That was trouble, also wasted 3 hours of our time by arguing about it instead of owning up to the mistake and couldn’t give us accommodations after the fact.

We booked six rooms on ******* and when we arrived at 5 pm paid for the six rooms. Dana gave us the six keys, but mistakenly gave us two keys for the same room #811. We asked for our 6th room. Dana said that we only booked 5 rooms. We showed her 6 confirmation numbers. She then said that we only paid for six rooms. We then showed her six paid receipts. She still refused to give us our sixth room. Dana then called her manager Maria told Dana that if we had six paid receipts that that Dana should give us the 6th room. It is now 845 pm and we finally got our sixth key after a 3 hour and 45 minute ordeal.