Hoteles populares de 4 estrellas en Thurnham

We went for a special birthday afternoon tea as a group and were very disappointed with the experience. 1. Table not set up/ready when we arrived, and the tables allocated were just not enough for the size of the group so we had to get another table added. Our group included a number of older ladies who weren't able to stand for long periods but they had to wait at least 15 minutes. We weren't early - the table should have been ready and big enough for our group. 2. Dietary requirements were wrong. We confirmed requirements THREE times before the day as one of our party has severe intolerances. The hotel got it wrong. This is simply unacceptable. 3. Three of our party were vegetarian and simply got less food. No alternatives to the meat treats (pigs in blankets and sausage rolls. No mince pies). For a festive menu that's simply not good enough. It's not hard to do, just needs a little bit of effort and planning. Also, the vegetarians were charged the same but got far less food. How is that reasonable? 4. Portions were incorrect. The set up was one 'tier' of sandwiches and cakes between two. Two of the tiers only had enough sandwiches for one person and we had to ask for more. Others didn't have the correct portions of desserts. As noted above, the vegetarians just got less of everything. 5. Dirty cups - we had to ask for replacements and one person didn't get a cup at all. 6. Lack of cutlery - no spoons for the puddings, etc. It's appalling that a hotel can't get the basics right. This experience left a rant bad taste in our mouths!