The South Park Hotel

The staff were lovely. The internet / WiFi really let them down. It wasn’t secure site, it kept dropping out and apps wouldn’t load.

Was not all satisfied with the in room dining crew. Ordered a non veg club sandwich, received a veg club sandwich and got charged for the non veg club sandwich. Order takers were not aware of the menu and were freshers probably. There was confusion at the front desk too.

Sajit kuttan the bar manager was excellent and value for money. Recommend for life. Excellent service and Robin gave us good vibe and amazing nigh to remember. Hats off Robin. South Park is a place to go for fun,leisure and relaxation

Good day dear reader friends I am Sunil Kalia from Mumbai On 19June 2024 it was my birth day ***** with Rahul Gandhi Hence I decided to celebrate it with my wife and son Accordingly family decided to move out of Mumbai for birthday celebrations we planed to fly by Indigo airlines to THIRUVANANTHPURAM NOW searched for hotel for stay through Make my trip app and THE SOUTH PARK 5 STAR property was recommended we booked our 3 days stay 2 rooms check in 19 June and check out 22 June (MAP) with breakfast and dinner On our arrival at the hotel for check in on 19 June the front office gave us warm welcome without taking much of time we were allotted room nom 405 and 419 on forth floor both rooms facing swimming pool and Mahatma Gandhi road Both our rooms were elegantly designed to provide all needs of guest now in our room the very first person from hotel side who came for our welcome was LEKHI mam from housekeeping team she was very polite and assured to take very good care of us during our stay In the night we approached regency restaurant for our dinner again Mr VIKAS chef came to meet and greet us and assured all sort of service we had great spread out of food in buffet dinner every thing was value for money next morning before breakfast Mr Suresh heading team house keeping came to our room for greeting us i requested him to kindly introduce me to hotel General Manager. To my surprise within few minutes Shri BIJOY sir hotel General Manager personally came to our room. I shared my grievance with him and all my issues was solved with in no time apart above all meeting Shri BIJOY sir was great experience he is Gem of *** he gave warm send off during our check out based on my above personal experience readers looking for hotel for their stay at Thiruvananthapuram may consider hotel THE SOUTH PARK a great place to stay with family in the care of Bijoy sir

The front desk staff member I encountered was exceptionally rude and unprofessional. When I inquired about why the extra bed provided during this stay did not come with a bed frame as it had during my previous stay just five nights ago, his response was dismissive and unhelpful. He said, "You should ask the housekeeping, not me." via telephone. If this is the standard of hospitality your hotel upholds, I see no reason to return. Furthermore, the subsequent explanation provided by the same staff member was equally unacceptable. He stated, "We said extra bed, not frame," and informed me that the extra bed would be placed on the floor. This was only communicated after we had settled into our room, not at check-in. It appears that your hotel has a limited number of bed frames for extra beds and had run out, despite my booking being made a month in advance. This situation could have been handled much more professionally. If the lack of bed frames had been communicated at check-in with a simple, "We apologise, but we have run out of bed frames," it would have been understandable. However, the rude attitude and lack of basic courtesy from your front desk staff are inexcusable. Proper communication and a respectful demeanour are fundamental in the hospitality industry, and this experience has left me extremely disappointed.

Exalent hotel for staying in Thiruvananthapuram because really good atmosphere and great security frond office staffs are well groomed and the rooms are so beautiful and the all room well maintained and also i am mentioning the hotel GM binoy sir he is very friendlier and really a good *** and i am so happy to stayed in the hotel south park