Usuario invitado
17 de junio de 2025
I called this morning and spoke with a reservation specialist agent directly at the hotel number. When speaking to the agent, I let her know we were coming from Oahu and asked about their Kama'aina rate. She told me yes they did have it available. She confirmed the rate which was going to be almost $6k for 2 nights. I asked could she hold that for me so I could run it by the family who was coming with me. She replied that she could hold the rate and that she could call me back in an hour. So when she calls back, I tell her we are going to go ahead and proceed with the room at the quoted rate. She tells me that room is no longer available and now its $9K for the 2 nights for a similar room. This is within an hour when she called back. So with in an hour, people from Hawaii can expect that if you want to stay there that they will increase the rate on you by $3000. Complete trash. I can't believe this resort did that to me. I have stayed here previously and was anxious to visit again. NEVER AGAIN.
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