Residence Inn Temple

Was supposed to stay here for 2 nights for business. Establishment run down and old. No up keep. Woke up the first morning to find a X-Large cock roach by the side of my bed. Went and grabbed a paper towel and stomped on it. Needless to stay we had to leave for business, I took my bags and told the front desk , she said no other rooms available, not that I would have wanted to stay there for another minute. My co workers still had their rooms, we had to get to our work agenda. We told the woman that we would get back to her. We decided we were leaving and rebooked elsewhere. Upon return to the hotel to get the others belongings, gentleman at front desk wouldn’t comp the roach motel room. &165.00 for the room which was pre occupied with roaches. Shame on you Marriott

Great place for so many reasons. First, very convenient from Interstate 35, immediate off and on. Second, all the staff was great, very nice and positive. Three, very good breakfast with many hot and cold options. Four, nice clean room. Five, inexpensive price for all this. The location is a little bit strange, tucked in behind auto repair, used mattress and random buildings. But it's there and a great place to stop for a nite when traveling, or convenient for a few days for business.

We visit family in Temple 3-4 times a year, and this WAS our "go to" hotel, but no longer. I am not a picky person and rarely write a bad review, but our experience at Thanksgiving deserves one. First, I noticed that the floor entry into the bathroom was coated with a green substance. I assumed that it was probably just a permanent stain but, to my surprise, I was able to wipe it up with just a wet tissue. The issue that caused us to request a room relocation (after midnight, in my p.j.'s) was a live bug in our bed that looked a lot like a bed bug. In the new room, I noticed the same grime on the bathroom entrance, and when I pulled back the covers, there was hair on the sheets. For the record, the young lady working at the front desk did everything she could to accommodate us, but this was not her fault. In fairness, I will also note that management did make some restitution. We have been noticing a steady decline in the cleanliness of the hotel in recent years, but this was the last straw. I'll remember The Residence Inn in its better days, but we'll definitely not be back.

Place needs an overhaul!!..Now charging a $3.87 Daily Parking Recovery Fee EVEN if you did not park a car. "Hidden Fee"!!!...and by the way...the parking lot needs help. At one time it was a nice Marriott property. Now does not meet the standards at all..

We stayed one night at this Residence Inn on a trip to Texas. The hotel was located close to I-35. We had to take an accessible room because of the hotel supposedly being sold out. Although, there were not that many vehicles in the parking lot, and the breakfast the next morning was not overflowing with people. Not sure about all that. Because of having an accessible room, the shower just drained into the middle of the bathroom which caused a very wet bathroom floor. I understand the need for this type of room, however, we didn't require it for our needs. There were no ice machines in the hotel. You had to turn on the ice maker in your refrigerator in your room. That is fine, but it took until the following morning to end up with a small amount of ice. That's not optimal. The elevators are not located close to the lobby at all. You walk through two long hallways before coming to the elevators. The bathroom vanity top in our room was broken in three places, and had been caulked back together. I just didn't feel like this hotel was up to the standard I expected from a Residence Inn, and didn't deserve the price we had to pay. Breakfast was also very disappointing. There was no hot food other than microwave sandwiches. There was no butter or peanut butter for toast, and no person on duty to ask. This room cost $198/night, and definitely was not worth the price! New management is in order!!!

Old uncomfortable mattress. Room fan only works on high setting. Inadequate lighting in bathroom. We used points - so maybe they give better rooms to revenue customers? Will look for other options next time. On the plus side they actually had food 5 minutes before the kitchen was to close.