Leonardo Beach Tel Aviv

Hotel is quite small and old. Room is not in good condition.

Upon checking in at 3pm, my travel companion and I specifically requested twin beds. It is with great dismay that I recount the series of incidents that followed, demonstrating a complete lack of care and attention to detail by your staff members. Firstly, we were given no assistance whatsoever with our luggage, leaving me no choice but to personally transport the hotel luggage trolley to my room. To our astonishment, we discovered that the assigned room was not a twin room as requested. We immediately informed the reception and were promised that our room would be changed promptly. However, we were left waiting for an exasperating 35 minutes before any action was taken. This delay in addressing the issue disrupted our plans and caused unnecessary inconvenience as we were late for a wedding. Eventually, we were relocated to a different room. Regrettably, we encountered the same issue—the room provided was yet again a double room, not a twin room. This unacceptable oversight reflects a severe lack of attention to our initial request. Furthermore, the behavior of the reception staff when we reported the issue at 4pm was absolutely shocking. Instead of offering a swift resolution, they had the audacity to question our intentions and reasons for requesting twin beds. Returning to the hotel at 12am after a tiring day, we were dismayed to find that the bed situation had not been rectified. Upon contacting the reception, we were informed that there were no staff available to assist us and that we would have to wait until the morning. This lack of urgency and professionalism is highly unacceptable, as we were left with no choice but to address the issue ourselves. Considering the circumstances, we requested fresh linen to change the beds to twin beds. It is astounding that, even in such a situation, we were not provided any assistance with this task. We were left to tackle the task independently, despite the fact that it should have been the hotel's responsibility to ensure that the room was prepared according to our initial request. Having returned to our room at 11.50pm the next night, the beds have still not been split as requested on check in, and again last night. I have sent multiple emails to the hotel manager, Shirli, who has just chosen to ignore my emails.