JW Marriott Mussoorie Walnut Grove Resort & Spa

After having stayed at ITC Savoy 4 times in the past my friend recommended me to visit this property. I took a chance and booked 3 rooms from 11th June to 13th june , 2025. To begin with: 1. Location: Far off from Mall road. We tried to go to mall road but stucked up in traffic jam due to vehicles going to mall road hotels after having spent mornings at Kempty fall. Had to come back to hotel. This hotel fall on kempty fall road. 2. Check inn: Since all check inns happen around 2 pm it took around 30 minutes to reach room after having been reached on time. Though welcome drink was offered to some people but i wasn’t asked. They could have taken IDs a day before on whatsapp to smoothen checkinn process. 3. Room: Rooms are clean though i found them to be small. Bed was also queen and not king. 4. Bathroom: All amenities were provided. It took few seconds to have hot water in tap after opening it. I liked moisturiser, shower gel and conditioner. Mouthwash was also provided but we didn’t like its taste.Shaving and dental kits were provided too. Good ample number of towels were available. 5.Found property little confusing. Reception area is located at 4 th Floor which is called as lobby while rooms are located in lower floors. I expect reception staff to have given a broad idea while check inn. 6. Details about daily activities was not provided at check inn. Just a printed pamphlet was handed over. Details about the activities and places where they are conducted wasn’t disclosed. 7. Luggage boy expected tips after unloading luggage in room. 8. Kids area known as den had toilets which weren’t clean enough and also please note no hand dryers are available in washroom’s in kids area. Water drainage took lot of time from washbasin to go while washing hands. Staff was also inadequate to attend you 9. There was marriage ceremony on 12th june. Loud music was played till late by the performers without giving consideration to the inconvenience caused to guests who have come for relaxation. 10. Lot of outdoor and indoor activities are available for kids which are chargeable exorbitantly. 11. Moon dal was requested to Chef who made it but serving guy brought arhar dal spoiling our meal. After we had meal then we called up chef. He clarified that he cooked and was later brought. 12. I would like to applaud chef Sunil who made special meals for my 8 year old son who has lot of dietary restrictions and every meal he made was just an awesome. 13. Check out process also took more time than expected may be because of too many checkouts at the same time. 14 . Menu should have been more vast for continental meals and cocktails.Too many choices and options were lacking. 15. Went to swimming pool ***** with my son at 9am. We were informed that no life guard is available and costume is must but the costume shop opens at 10 am.So couldn’t do swimming. 16. Tambola in evening was enjoyable and person who makes it play is also very good. That is something not

Visit was 4/5 but Service from 1 of the staff named Maheswar was excellent. The young *** was very polite and friendly. He had a smile on his face all the time. Hotel had a great ambiance. We enjoyed the spa and swimming area which was well maintained and clean.

One of ur staff is Renuka treated us nicely took care and supported us to enjoy our time at JW. The food was great too. The room and property views are amazing. All staffs are very friendly. Enjoyed our evening amazingly. Also will plan to visit next time definitely.

located slightly away from crowded library chowk of mussoorie, this resort provided me with wonderful experience of indian hospitality in many angles. from check-in, staffs welcomed me and my company with a lovely ceremony and tea with cookies. marriott app was extremely useful here as i could get my room ready right away for registering when i would be at the resort. i could refresh in a clean, spacious room then enjoy mini trekking with a professional guide at the resort then a tea ceremony with local flavor. i honestly planned nothing when walking into the resort but needed not to worry at all as they were equipped with a variety of entertainment programs. talking a little more about the room, many luxury brand hotels are obsessed with using western brand amenities, but i liked them using "himalayan" ones. they gave me stronger impression, and most importantly they were intended for multiple use, which i liked from the eco-friendliness point of view. besides, lovely terrace with a couch was a nice place to chill alone (it's always good to have options to engage with people as well as seize time alone for myself, isn't it). resort has a small but beautiful garden with fantastic view of mountains surrounding uttarakhand state too. food and beverages were also great. executive chef was a hands-on type of gentleman and helped me to absorb indian culinary culture by comparing indian dish with similar concept in my home country. indian spices may be too strong for some foreigners, but indian dishes at this resort wonderfully accommodated it without losing beauty of indian cuisine. i also had a chance to visit the spa, and it was an amazing experience. first of all, i felt reliable, welcomed by a female doctor in front of the spa. i was pretty determined in terms of treatment menu, but i believe she could be of big help for those who want spa experience but don't know what to choose. therapist looking after me was equally professional and caring as well. female guest tend to be sensitive before and during the treatment, and she understood it well and attended me as such. last but not least, i liked every single staff working at the resort. they were all trying their best to make their guests' stay a memorable one with their friendliness and professionalism. it might be dependent on guests' personality, but i personally liked staffs' asking how i like my stay so far as i have been seldom asked elsewhere. i wish more people outside india could know and visit this place! one thing i regret about my stay is that i was probably the only non-indian guest.

The property was really beautiful. Staff and hospitality was excellent. View from property is also a memorizing one.Breakfast, dinner was also delicious. JW garden was also well maintained. Enjoyed the overall stay experience.Must visit!!

Had Excellent stay at JW Marriott Mussoorie. Staff was really helpful especially Megha who took our check in. Special thanks to Prabal Arora who arranged welcome amenities and hand written note. Renuka and Riya from Guest Relations team were always cheerful and friendly which make us feel that we were at our own home. The location of the hotel is perfect for staycation and has lots of facilities. Vivek from Concierge team helped in getting transportation. Had wonderful dinner at Trout restaurant by Shubham who served us. Aanshu from Front desk gave us departure gift and not the least Subhash who arranged take away breakfast which has just made our day. Thank you once again to the entire hotel staff for making our stay soo special.