Nour Hayat

I stayed for 2 days in this hotel. The room is really different from the picture in the Trip.com I booking. Not happy with this hotel. Only the staff who bring my stuff is nice. Others is very bad attititude towards me.

It was a great hotel. First of all, the man at the reception was very polite, but friendly and worked efficiently. I was very impressed. The porter was also very friendly and talked to me about Japanese martial arts. He had a lot to talk about. The female staff also made an effort to exchange money outside of business hours. All the staff at this hotel were full of hospitality and made various efforts to help me. The room was very clean and tidy. It is a 5-star hotel, so it has everything you need. There was a kettle, but there were no coffee cups, so when I asked for one, they even brought me a Nespresso machine. What's more, they gave me four capsules. I was impressed. The breakfast buffet had a wide variety of options, and everything was incredibly delicious. And what is particularly noteworthy about this hotel is that it is 1/3 to 1/4 the price of other 5-star hotels in Tehran, even though everything is perfect. It is close to the metro station (about 10 minutes), and although there is a lot of traffic on the road in front, the room is quiet, so I will definitely stay at this hotel next time I come to Tehran. 最高に良いホテルでした。まず レセプションの男性はとても礼儀正しく、しかしフレンドリーで仕事もテキパキと進めます。とても好印象でした。ポーターがまたとても親しみを持てる人で、日本の格闘技について話をしてくれました。話題が豊富です。また女性スタッフは時間外の両替にも尽力してくれました。このホテルのスタッフの人は皆、ホスピタリティに溢れており、私を助けるために色々と努力をしてくれました。部屋はとても清潔で綺麗です。5つ星 なので必要なものは全て揃っています。ポットがあったのですがコーヒーカップがなかったのでそれを頼むと、ネスプレッソのマシンまで持ってきてくれました。しかも、カプセルを4つも。感激しました。朝食ビュッフェは種類も豊富で、どれも信じられないほど美味しいです。そしてこのホテルの特筆すべき点は、全てが完璧なのにテヘランにある他の5つ星ホテルに比べて 1/3〜1/4の価格なのです。メトロの駅からも近く（およそ10分）、前の道路のトラフィックは多いながら部屋の中は静かで、私は次にテヘランに来ても必ずこのホテルに泊まります。

The hotel was beautiful, with modern facilities, excellent breakfast, and good service. However, it wasn’t safe as they allowed everyone to enter! Late Thursday night, early Friday morning, an old woman knocked on my room door at 1 AM. How was she allowed to reach the fifth floor?! I hope she gets punished.

Despite the clear description of the room at trip.com reservation (presence of a window, floors 2 to 7), I was forcibly checked in into a room without windows and fresh air intake. In response to my dissatisfaction, it was outlined that the liability for the non-compliance rests with Trip.com and the hotel is absolutely not responsible. Furthermore, my claim was considered funny by receptionists instead of undertaking an appropriate corrective actions. Receptionists of hotel strictly insists to withdraw the international passport for "temporary storage for safety reasons".

So far from the airport. Nothing near for anyone arriving late. Quite frustrating. Good beds

An amazing hotel with great location and great Staff the services are amazing and Mr. Ismael is an amazing human being very kind polite and helpful with all the services you need. Will definitely recommend for a stay and I will book again if I ever travel again to Tehran. Thank you