Victoria Inn Tbilisi

hotel is on exellent location with great design. i had a emorable stay and will definitely come back. they had great breakfast. room was clean and cozy. service is on high level. receptionists are very friendly and helpful.

i was in Tbilisi 2 weeks ago , and i visit Victoria Hotel , Staff was very Friendly , when i enter to lobby one guy named David helped me to take my luggage from Taxi to my floor , whole hotel and room was very clean and perfect designed , there is terrace on 4 th floor with very good view , location is not very good , but you can use Taxi , cost is around 2 $ to center , i had problem with wifi , but in one hour they solve this problem they change it for me , they are very friendly !

I am in the hotel industry and have never received such poor service in my life!!! I stayed there February 11-15 and it was a birthday trip. I arrived early and upon arrival there was nobody and the door was just open. I took a seat on the sofa, fell asleep from the long journey, woke up two hours later and still no one at the reception. One hour later, a woman walks out of room 101, yes, the receptionist and said "oh check in time is only at 2pm that's why I am coming now. "what on earth! So they just casually go in rooms and come out when they feel like it. I go to the room, which is pleasant. However, there is no kettle and mug in the room. I go to sleep only to be awoken by a man shouting, yes the walls are not sound proof and this man would talk loudly at 3am no regards for who is sleeping. I head out, only to find no one cleans the room, I am a clean person but at least make up the bed! Next, breakfast was included and the older lady that speaks no English said it's not and even after showing her confirmation she could not care less. Next I had to put my own sheets outside for cleaning and the younger lady was like "oh, I see you left the sheets outside, do you want us to clean the room?" I said yes of course, why have you not cleaned it at all? No answer. At this point, I am already sick of this so called hotel and cannot wait to just leave. The staff themselves are on vacation and could not care less who stays there. I get back, room is not cleaned, cannot find staff now I must sleep on a bed without sheets! I had to write a review to warn everyone do not go, I am an easy going traveller and do not complain but this was just ridiculous, it took me a while to even decide to write this but people must know this "hotel "won't care about you. Their loss, because I am also someone who tips generously for genuine good service but they would rather take naps in guest rooms then actually help the guests. Go stay in a hostel, I have heard their services are much better and you actually get value for money. They used to many tourists but this place is the worst. It is my first time commenting on any hotel stay so for me to actually write this. Do not stay there!