Usuario invitado
2 de junio de 2025
What follows is not a joke, it REALLY happened to me. I was just chilling on the room's balcony shortly before checking out when, all of a sudden, I received a BUCKETLOAD of water ON THE HEAD. I was drenched, my phone was full of soapy water, my clothes faintly smelt like bleach, the medicine I was just drinking was ruined... After complaining to the reception, they informed me that an external maintenance guy was working on their roof and had inadvertently poured his dirty water on me. The receptionist felt sorry but minimized the incident by saying that "it happened in the last 15 minutes of my stay, the other 99% of the stay were actually perfectly fine"... I was about to go out to spend my last day in Tbilisi so I urged them to call their manager to check how they could properly compensate me (I rejected the free drink and free spa treatment they had offered). When I came back to pick up the luggage I had left in the hotel and leave for the airport, they told me that (again, NOT A JOKE) because "nothing serious actually happened, just an inconvenience", they could only offer me free food or free drink, but not reimburse the night I had spent. However that could be the most expensive drink, if I wanted..... I was SHOCKED and APPALLED. I received a BUCKET OF WATER ON THE HEAD in my own room, for God's sake! And they're calling themselves a "luxury hotel", what an absolute scam. Do you think the Intercontinental or the Peninsula would deal with such an "inconvenience" in the same manner..? These guys don't deserve to be in business.
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