Usuario invitado
17 de abril de 2023
The worst hotel in my life! I booked a stay for 7 days. Upon arrival, it turned out that the promised pool was without water. The promised spa was closed. The toilet in the bathroom was clogged, when the water was flushed, waste spilled onto the floor. Despite 4 interventions, the fault was not removed. During a storm, water poured into the room through leaky windows. After 3 days I decided to change hotel. At the reception, a rude lady stated that I had to pay for the entire 7-day reservation. She tried to blame all the problems on the corona epidemic. I have reported the information to Agoda and am currently awaiting a cancellation decision. I moved to the Melia Vinpearl Hotel. The difference is like between hell and heaven.
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