COMO Castello Del Nero

Beautiful hotel set in picture-postcard stunning Tuscan hills. Wonderful team at the COMO, great food and wine, fabulous spa, we stayed for 5 days and look forward to returning. The table supper in their olive grove was a fun and delightful surprise during our stay. Thanks to the team for looking after us!

Do Not Be Fooled by the Views - This Hotel Was a Huge Disappointment Jun 2025 My family and I stayed here for two nights and I must say, this is one of the most overrated hotel stays of our life. Sure, the view's nice. And that is where the pros end. Staff check-in took over an hour with attitudes from staff even though we were polite. We had two rooms-one Como Suite and one Estate Room-and both were outdated and underwhelming. Bare walls, horrible. The Estate Room had a terrible moldy smell-so much so that we all left with coughs and sinusitis. When we complained, the staff just said "okay" and that was the end of it. We also requested twin real beds in the Estate Suite-we received a queen and an awful, old, rollaway bed that was so uncomfortable my other son had to sleep on the couch-and he spent the whole trip in a bad mood due to lack of sleep. Ridiculously unacceptable for this price. Staff operates a Michelin star restaurant? A simple three course meal took three hours. There were no a la carte options. Which was an issue since one of are family members is pescatarian. The "non-fancy" restaurant was equally disappointing. The food was fine but it was a battle of hand waving to get the servers’ attention after waiting 15+ minutes. The pool was beautiful, but there was one overworked (and admittedly lovely) server forced to help 20 people, so again, service was tough. The pillows on the couch in the Estate Room smelled funny. We told staff and they did nothing. WE STAYED IN ROOM 403 AND 404. DO NOT STAY IN 403.

When I first booked this hotel (to attend my friend's wedding), I thought this was overpriced. But, it was very much worth it! Undeniably - this is the BEST hotel breakfast I've ever had. This place makes a Ritz Carlton breakfast taste like school cafeteria food. The tiramisu I ordered via room service was better than tiramisu I had in US Italian restaurants with tasting menus. Overall food here, is on a new level! The room was cozy and had phenomenal views. Turndown service came with gummy candies that were on a new level. Lastly, The team strikes the last balance of professionalism and warmth. Receptionists and restaurant staff always were attentive and came with a smile. Would probably nudge Michelin to give this place 2 keys, instead of 1 key.

One of the most impactful properties I have visited and I will highlight a few desired improvements. My photos will also tell an impressive story. PROS: tranquil, serene, beautifully styled, gorgeous gardens, 10 mile vistas, incredible breakfast service, location CONS: limited private public areas, at peak service hours staff pressed, some rooms may be compact and lack views, dimmer lighting at Taverna and Pavillion in evening. My first COMO and I will try others. Used PLAT AMEX got upgraded to 201 suite which was incredible. Friendly and warm staff!