COMO Castello Del Nero

One of the most impactful properties I have visited and I will highlight a few desired improvements. My photos will also tell an impressive story. PROS: tranquil, serene, beautifully styled, gorgeous gardens, 10 mile vistas, incredible breakfast service, location CONS: limited private public areas, at peak service hours staff pressed, some rooms may be compact and lack views, dimmer lighting at Taverna and Pavillion in evening. My first COMO and I will try others. Used PLAT AMEX got upgraded to 201 suite which was incredible. Friendly and warm staff!

**Overall Experience:** COMO Castello Del Nero is a stunning property that has recently undergone renovations, and it shows. The entire facility is polished, with everything working perfectly. The rooms are spacious and exude the perfect Tuscan vibe, making it a truly luxurious stay. The hotel's location is ideal, situated centrally between Florence and Siena, providing easy access to top wineries, San Gimignano, and Rinuccio, which is acclaimed as the best lunch destination in Italy. **Positives:** - **Property and Rooms:** The recently renovated hotel boasts a polished and well-maintained appearance. The rooms are spacious and embody the Tuscan aesthetic perfectly. - **Location:** Positioned perfectly between Florence and Siena, the hotel is only a 15-20 minute drive to major attractions and renowned vineyards. - **Wellness Packages and Activities:** The hotel offers comprehensive wellness packages, including a memorable truffle hunting experience. The surrounding area also provides excellent hiking opportunities, which the family thoroughly enjoyed. **Areas for Improvement:** - **Staff Training:** A significant portion of the staff appeared to be young and possibly on summer jobs. Their training seemed insufficient, as they often strictly adhered to rules without showing flexibility or proper customer service. - **Incident in Jacuzzi:** My daughter was swimming with me in the hot jacuzzi when staff asked her to leave, citing a policy against under-16s when other guests are present. After explaining there were no other guests, they eventually allowed her to stay. - **Dinner Service:** At dinner, I requested my food earlier and was initially refused, being told I had to wait for everyone else. It took an escalation to the manager to resolve the issue and get the food served earlier. - **Pool Service:** The pool service was lacking. We had to search for the pool attendant to get water instead of having it brought to us automatically, which is expected at a luxury hotel. **Conclusion:** While the property itself is beautiful and the rooms and location are excellent, the service at COMO Castello Del Nero needs improvement. The predominance of young, possibly temporary staff who are not fully trained leads to customer service issues. This contrasts sharply with other luxury hotels, such as the Four Seasons in Florence, where senior staff provide exceptional service. Although these issues were resolved after complaints, they should not have occurred in the first place. With better training and service standards, COMO Castello Del Nero could become a top-tier destination. **Additional Note:** - **Room Recommendation:** Avoid the loft suite during the summer, as the bed area does not cool properly. Opt for a standard room or a suite without two floors for a more comfortable stay. Overall, while the experience had its disappointments, there is potential for improvement, and the hotel could become a favorite with some adjustments in staff trai