Castle Hotel & Spa - Luxury Hotel Near NYC

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After nearly two years of anticipation to visit Castle Hotel & Spa and enjoy its magical atmosphere, I finally booked a Halloween stay in March, hoping to experience the season in this iconic setting close to Sleepy Hollow. Living nearby, I’d always seen it as a perfect getaway and decide to save it for this magical, fall weekend. Two days before my arrival, upon reading recent reviews, I discovered that key amenities—including the spa and restaurant, and all more atmosphere settings details like fire pit and outdoor lights at night—are closed and non-operational. For a property that brands itself as a spa, it was especially surprising that the actual spa has been closed for most of 2024 with no clear reopening date nor with this information written anywhere, including the long message with information they send prior your arrival. The restaurant has also been closed. Much of what makes this place so special is unavailable. The only thing properly mentioned is the opening/closing dates of the outdoor pool. Given that the rates are substantially high compared, since they are meant to include all amenities, I asked if an adjustment or accommodation would be made. No, the rate would stay the same. After 8 months of anticipation, 2 days before my trip, I decided to sadly cancel, explaining that these closures should be disclosed upfront, as most guests likely expect the full experience and would only learn otherwise upon arrival. Their response was simply "ok"—no apology or recognition of my concern, which was another letdown. It’s unfortunate that a place with so much potential isn’t more transparent with its guests.

I recently stayed at the Castle Hotel and I must say My family and I were extremely disappointed. The Hotel and grounds were beautiful . The service was extremely lacking. We arrived at the hotel at 6:45 PM their was no one at the front desk just a sign they had stepped away. We called And texted the number on the sign and 15 minutes later a rude gentleman arrived. We explained we made arrangements for late check out. We were told ok but please leave early on Sunday we are booked. When we entered the room it had no hand soap so we had to constantly climb in the bathtub to grab the soap on the wall. It also did not have extra toilet paper. We went downstairs to advise the front desk and he was shocked and told us come back later . when we did their was no one again at the front desk. We did not feel safe in the hotel because the hotel shut down and their was no one at the front desk after a certain time. Sunday Morning we went to see the complimentary breakfast Which was again lacking. Their were dry muffins, stale bagels and weak coffee. No one was present to ask for anything and people were piling their dishes on a dirty tray. The juice cups and coffee mugs ran out with no refills. We booked the Castle for a memorable experience and we received less then mediocre. I would have booked the sleepy hollow hotel for half the price if I knew how we would have been treated. I am sorry I never leave bad reviews and always want to boost up businesses but the Castle Hotel treated us like Charity and they were doing us a favor giving us a room. Clearly with the price we paid they were not.