Trek54442848850
1 de agosto de 2024
We arrived late, just before 10pm. The staff member initially refused to check us in saying that as the gates were closed the hotel was closed. Note on the booking confirmation the hotel shows as being open 24 hours, and it doesn't show an end time for check-in. Hence we were unaware the hotel closes at 10pm. In any event we arrived at 9:55, and had tried ringing the hotel 5 mins before this to advise them we would be arriving very soon. We subsequently discovered the hotel made a single attempt to contact us at 9:20pm. They didn't leave a message and rang from a mobile number not affiliated with the hotel. The staff member was rude and willing to turn away a mother and her two children. I persisted and reluctantly he checked us in. Needless to say this is the last time I will stay here!
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