Wyndham Grand Plaza Royale Peach Blossom Hot Springs Resort Hunan

The hotel is highly recommended. The service was outstanding and we were helped at all times. Our room with a private pool was beautiful and easy to reach with the shuttle. The hot springs are beautifully laid out and are impressive across the board. The food was delicious and the hotel is definitely recommended for international tourists too.

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

風景很美，如果是春夏的話會很舒服😌。讓人無語的就是那個温泉前台，沒有一點服務意識，態度很差，但是其他的服務人員態度都很好。酒店早餐中規中矩可以選擇的品類不是特別豐富，酒店停車方便，房間分散，等電梯的時間不會很長。回程後酒店也有打電話問入住體驗，誠意滿滿。