Shamrock Beach Villas Batu Ferringhi Penang

All the information was incorrect about this property. The villa is so dirty, and there are cracks on the floorboard due to inefficient flooring, I need to find an alternative way by asking them to change the villa for me. No water, Wi-Fi, Jacuzzi (instead provide us with a bath tab), even though all the amenities are stated as available and do not function well. I ask for birthday decoration but not action from the owner. I have confirmed this all request before check-in day and during check-in day via WhatsApp. I highly do not recommend anyone to book at this villa, waste of money. and so disappointed.

The worst homestay ever.asking rm50 for extra people but didn’t provide any mattresses for extra people.ac is not working. Water force is very slow. Toilet flush is not working 2 toilet is not working Paying so much but not worth at all.Totaly disappointed with the service.not NOT NOT recommended at allll….

The services very poor.. toilet and facilities very poor which is there toilet bowl very dirty.. I book for 6 bedroom but i get 5 bedroom only.. i pay more for rm50 per pax.. i am dispointed and no recommedation for this place.. i contact this person and he very rude for the services 😡😡.. i pay extra bed and no have extra bed i arrived.. no rating for this services.. i hope on the future visitor cannot booking this place.. 🖕🏻🖕🏻

Poorly maintained homestay. 3rd Floor walkway lights not working. Some of the light switches are broken. Booked via agoda and entitled for agoda cash reward but on arrival date agent request to do bank transfer instead before letting us know the unit number. Inaccurate advertisement claimed to have Wifi but there is non upon entry. There is no soap provided too. Enquiry on the missing Wifi was never responded. Feels like a scam. Agoda do free properly advertising but booking somehow got cancelled at the end leaving customer without the entitled agoda cash rewards and no chance to review/feedback on the properties in agoda. Hence this feedback was made on tripadvisor instead for others to be aware.

This is the worst homestay we've ever booked. The entire property is not maintained and cleaned (dusts everywhere & dirty floors, broken switches, ceiling in one of the bathroom on the third floor is broken with a huge hole, no amenities and toiletries were provided at all - only towels were provided, there's no WiFi although it's advertised Free WiFi, one of the bathroom on the second floor does not even have a shower head - practically showered from a pipe and a lot more). The unit we got was very far different from the photos shown in the booking app. The host (Dan Lim) is selective in answering our questions, trying to avoid answering questions when we informed on all the problems we had, not helpful at all. Made the booking through Agoda, payment was done before the check-in date through bank instant transfer as requested by Dan Lim and yet they cancelled my booking in Agoda after we've checked in. I believe it's a way for them to prevent their customers from leaving a review in Agoda. This place is definitely not a good choice.

We were here for a family trip, booked via *********** under "New Corner Shamrock Beach Villas Seaview". Apparently they have few units so no necessarily you will get the corner unit. And we got the middle one (Unit No. 5). What we can see is this property is poorly managed. First, the grasses at the parking bay is not cut. Secondly, one of the bathroom window (the glass) is missing and they replace it with a piece of cloth and clip it there. Third, the water heaters in all bathrooms seem not working well, when ask the person in charge (Dan Lim) only told us need to on the heater at the top floor first. We tried but still don't feel any hot water. Fourth, the ceiling fan at the living room is not working. Fifth, no WIFI. Sixth, no extra tissue papers, some in the bathroom only little left. And the last thing which made us so pissed off, the customer service attitude of Dan Lim. When we sent him messages showing him the broken window, he simply replied "Yes", and "Yes sorry" for the not functioning fan, meant you still rent out the unit before fixing the problems. Please DO NOT EVER COME this.