Asclepios Wellness and Spa

I recently had the unfortunate experience of hosting my sister's bachelorette party at Asclepios Wellness and Healing Retreat, and it was anything but the relaxing day we had hoped for. We were offered a package that included food, a yoga class, a relaxing massage, and access to the amenities for the day. However, the entire experience was marred by poor communication, inadequate planning, and disappointing service. Service and Communication: ⭐ Three days before the event, we had not received an itinerary or any communication from the hotel. I reached out to them, and they responded the next day, stating that they had not even coordinated the yoga class and did not have an itinerary yet. When I asked for more details about the day, they rudely claimed that they had already provided all the necessary information in previous messages, which was not true. Yoga Class and Food: ⭐ We began the day with a yoga class, which was the only highlight. The yoga instructor was excellent. However, she informed us that she had been told to arrive but was not informed of the number of participants or the duration of the class. The lunch provided was truly disappointing. While the menu options sounded promising, the reality was far from it. The dishes consisted solely of a protein, and there was nothing else on the plate. Additionally, there was only water available to drink. Our group of 10 people struggled to even eat together, as there was only one cook who seemed to be overwhelmed and inexperienced. Some of our food, including my salmon, was undercooked, and when a friend asked for her salmon to be cooked a bit more, it was simply microwaved. The portions were limited, and there was no opportunity to order more food. Massage and Exploitation: ⭐ We did receive enjoyable massages, but the organization was lacking. We had to start massages from 1 PM to 5 PM because there were only two massage therapists for a group of 10 people, and this arrangement was made just two days before the event. Making therapists massage continuously for four hours seems like exploitation to me. Owner's Behavior: ⭐⭐⭐⭐⭐ To make matters worse, we had the unfortunate opportunity to meet the owner. At 5 PM, two people still needed their massages, but we decided to cancel them as we had other commitments, and it was well past the originally scheduled time. When we informed the owner of this, she began shouting at us, claiming it wasn't her fault and that we had to pay the therapists. We tried to maintain a civil conversation, but she continued yelling and asked us to leave, stating she didn't want to see us again. It was a completely unprofessional and hostile encounter. Unpleasant Online Interaction: ⭐⭐⭐⭐⭐ The ordeal did not end there. I left a negative review of the hotel on their website, and the owner responded by commenting on my personal social media photos, calling me a bad person and insinuating that I had personal issues. She also sent me personal messages, calling me sp

My my wife and I pay for overnight stay when we arrive. It was a single person in charge of the property , everything with no lights no real restaurant nothing in the room, not even a coffee maker and the worst part. you have to spend the night all by your self in the property just with a single guard, no lighting, no way to communicate with the owner or the people in charge because if you ask the owner Marissia something she will block you from WhatsApp terrible experience we decided it was unsafe to spend the night alone in such a big property and we look for a for a different place to spend the night, of course we lost the money because she never answered our messages No hot water, aggressive dogs running free in the property that almost bite my wife The worst experience in our years of traveling around the world NOT RECOMMEND…….

We decided to visit the place with 8 friends for a very special celebration. We made the reservation more than a month before the date (Saturday, March 11), the package included the use of facilities, lunch, massage, and we were even offered that lunch could be in the green area at picnic tables with cushions for an additional cost, which we agreed to. This happened: 1. Four days before our reservation, the administration texts to tell us that there was a problem with the provider of the picnic table and that, just for transportation of it to the place, we had to pay $ 300 more if we wanted to maintain the service. We declined for his position and happily we did. 2. Upon arrival at the venue, the therapy staff was not ready to start at 9.30 as we had scheduled. In addition, the owner had not made the distribution of the order in which we were going to receive the massage. Everything felt very improvised and with a very bad attitude on the part of the owner, we had to propose the solution ourselves together with the therapy girls who were always very friendly. We rescued that the massage was fine, although we later learned that one of the people who gave one of the massages, was the kitchen assistant of the place to which the owner asked her to give a massage because one of the masseuses did not arrive. This is very concerning because a massage given by an untrained person can have consequences, our friend told us that she had her abdomen massaged, which is rare when one receives a spa massage. 3. Facilities such as the pool and jacuzzi are dirty and shabby. The jacuzzi began to fill up around 10 am that day. Even though our visit was scheduled for 9am. In addition, unfortunately the jacuzzi was nothing more than hot water because the bubbles did not work, for a while now, and nobody had come to repair it. Again, it felt as if the visit hadn't been planned for a long time. 4. The only meal included is lunch, scheduled for 1.30pm. There are no snacks or anything extra. The owner asked us for the list of what we were going to eat two weeks before because "she wanted to have everything ready". That day at 1.30pm there was NO ONE in any room, neither in reception, nor in the common areas. We had to go into the kitchen to ask for lunch to which, the only person who was working who was the kitchen assistant / masseuse, told us that she did not know that lunch was at 1.30 and that he was going to see what she could do. There we realized that the cook had not arrived that day either. After a while she told us that she was not sure what type of food we had ordered, and that the owner was in the village buying the meat. At the end we were served lunch at 3.15 pm, when at 4 we had to leave the facilities. The description of the dishes was not what we were served, and the portions were extremely small and of very low quality. 5. The sauna was turned on at 2 pm and took more than 40 min to warm up. It was ready at 3pm, when we were served lunch, we couldn

The place is beautiful. However, the service provided by the owner is terrible. I had to ask the day before if the appointment was confirmed because she didn't even plan for us to arrive. If I hadn't confirmed, I would have shown up and found the place closed. Don't sit on the hammock over the pool, my husband sat down and the rope broke, and he fell into the pool. Luckily, he wasn't hurt and his phone was water-resistant. When I told the owner about the incident, her response was just "Oh, ok. She didn’t worried if he was hurt." When it came time to pay, I wasn't allowed to use my credit card because "it didn't work", which wasn't true. This place is definitely poorly managed by someone who doesn't care about the business or the staff. I must mention that the staff provided excellent service.