Residence Inn Tallahassee Universities at the Capitol

Horrible customer service. Our daughter called to ask if the hotel had power after a tornado had hit. She was told yes, that they were running on a generator and regular power would be up in a few hours. 10 hours later no power (no air). Our daughter would not have driven over 7 hours to pay to be in this situation. They were not transparent with paying customers. Just lost some today. Will not return.

On 11/16/2024 at 11:30 AM, I waited at the front desk for 15 minutes to check out and no one ever came. I called and could hear the phone ringing in the lobby but no one answered. I finally peeked through a doorway into the back and the female desk attendant was hunched over the desk. I didn’t know if she was sleeping or possibly hurt because she apparently didn’t hear the phone ringing. I found another guest, a very nice man, who offered to just go back and check on her. She was sound asleep. She never addressed the incident and offered no apology. We will not be returning.

As a Lifetime Platinum Elite, my wife and I made a two (2) night reservation using Bonvoy points to attend our youngest daughter's Florida History Day Competition at Tallahassee Community College, which came on the heels of FSU's Graduation Weekend (i.e. we were checking in when everyone else was checking out). Well in advance of our arrival, after speaking with the very helpful and friendly Eric, we reached out directly to longtime General Manager, Keith Hoogerheyde, and advised him of our upcoming stay as well as our multiple special requests. Which should come as absolutely no surprise to Trip Advisor readers, Mr. Hoogerheyde promptly replied and was incredibly accommodating and immediately granted all of our special requests to make our stay so special. Needless to say, we were delighted with such a response and we really looked forward to our upcoming two (2) night stay at the Residence Inn by Marriott Tallahassee Universities at the Capitol. The Residence Inn by Marriott Tallahassee Universities at the Capitol could not be better located, well within walking distance of FSU, Florida A&M as well as the Capitol complex. How convenient! We arrived ultra-early (8:25 am) on the Sunday following the FSU graduation and the hotel was really hopping and bursting at the seams. Notwithstanding this massive influx of people, both the staff and management rolled up their shirt sleeves and really rose to the occasion to deliver excellent customer service. By way of example, not only were we able to check into our suite well by 8:30 am, but the hotel receptionist INSISTED that we enjoy a complimentary breakfast even though we had just arrived at the hotel and had not slept there the night before. Such generosity and hospitality was clearly on display that busy Sunday morning. The suite itself was large, exceedingly clean and contained everything necessary for either a short-term or long-term stay. Further, the Wi-Fi was speedy as well throughout both rooms for our multiple devices. The housekeeping staff provided extra towels, bath products and serviced the room daily, which you just don't see too often these days. In addition, we would like to compliment the housekeeping staff for keeping all of the common areas sparking clean, which is paramount at this time. Every team member with whom we came in contact, including the management as listed above, the front desk staff, house-keeping staff and breakfast attendants, went out of their way to make us feel welcomed. Speaking of breakfast, it was a cornucopia of wonderful food, including make-yourself waffles (with a variety of syrups), fresh fruit (strawberries, grapes, oranges, bananas), eggs, bacon or sausage, oatmeal and a full selection of breads, bagels, cereal and yogurt. Further, the coffee was excellent and there was a nice selection of juices, milk and ice cold water if coffee isn't your jam. See our numerous pictures. Also, on select evenings, there is a complimentary Manager's Re

Booked hotel because of location. Give it 5 stars for that. Easy to walk every where you need to go. So the negatives... They have a hot water issue. We had to switch rooms because our room was so high up the hot water just wasn't coming to it. (Is what I was told) Which is ridiculously you come to stay some where expecting to be able to turn hot water on and take a shower but instead you have to move rooms. I guess they went to the second room we got and let the water run for it to get hot. Which great it worked. Came back later that evening to take a shower once again waited full 10 Mins to have hot water. Not enjoyable. Secondly, the traffic noise is very loud!! Hotel needs an update in my opinion as well. Sofa bed was a joke like sleeping on springs. Parking is $30 and that's self parking. Marriott do better for what your prices are.

The food provided by the Residence Inn was amazing. Snacks, wine and beer until 7:30pm. Breakfast 6:30-9:30, great assortment. Bed was comfy. Could use new carpeting, stains, small worn out spots. Bathroom tiles (cracked) in shower, need to be replaced not mended with grout. The biggest negative was the roach that greeted me outside the trash container in the kitchenette, on the evening prior to our check out the next day. I hate those things.

Very comfy beds. We stayed in a 2 bdrm suite, was spacious. Bathrooms are in need of a reno, but room itself was nice. Breakfast was fine. Only complaint is that they should have longer hours, at least by an half an hour and would recommend they leave coffee service out all day. Seems silly that they put that away. Staff seemed very nice and accomodating. Manager is terrific. Was concerned about the location and noise, based on reviews, but it really did not interfere. If you are super sensitive bring earplugs as during week there is construction behind the hotel. I am pretty light sleeper and truly was not bothered, esp. w my earplugs in. I liked the location too. Convenient to walk to little shops and food. I would def stay here again.

So after driving 7 hours, we rolled into the lobby to check in around 7:00pm on July 6th. I didn't think there was anyone at the front desk but then a lady came out of a little office to the right. She didn't utter a word but instead raised her glue on eyelashes at me as if to signal "what do you need?" I said, hello, how are you today? She said "fine." That was one of the 11 words she said to me. The other ten were "put this in your car or it will get towed" as she handed me the keys and the parking pass. That was it. Not that I need a welcoming committee, but it was such an awkward interaction that when the 3 of us got the elevator, we all looked at each other in bewilderment and surprise. We all have bad days I guess. But that wasn't it. The room was kinds ugh. Hot and musty. Took quite a bit to cool down with outside temps in the 90's. The noise is unbearable. If you are a light sleeper, you may want to get extremely drunk so you pass out. Or bring some really good earplugs. We were on the East side of the hotel. The car noise is non-stop. I think every 3rd car in Tallahassee has a modified muffler to make it 25x louder than it should be. On the good side, the breakfast was convenient and pretty tasty for a hotel breakfast. We don't plan on staying here again though. We'll have to try somewhere else.

Better check your bank statements to make sure this hotel doesn't charge you for an additional night's stay. Booked/paid through a 3rd party and Marriott also charged me after the fact. Been trying for 3 weeks to get a refund. One of the managers, Tiana is super rude and thinks it's okay to charge guest an additional night's stay and expects guests to complete the hotels accounts receivables on her behalf - and if your upset about getting charged twice she'll make sure to spell her name for you so you can get it right when you have to call corporate or escalate the issue. All these reviews about how Keith Hoogerheyde is a great GM - but he has yet to respond to my email or correct the issue. Guess it's back to Hilton.

Pros - Location - Front Desk Associate: pleasant, professional and very engaging during checkin. - Room quality and cleanliness Cons - The rooms on the same side as the bar are horrendous! You can hear everything from the bar music, to the motorcycles just outside the building and pretty much EVERYTHING else. It is such a disappointment given I just drove five hours, it's ten minutes to 11pm and I have to start early tomorrow and then drive another five hours. As a lifetime Platinum Marriott member I was certainly hoping this location would work for future stay. It will not. I'm entirely aggravated but it's not the fault of the people that work in the hotel. This is an issue with the owner and others responsible for knowingly creating an absolutely awful experience for travelers. There is no way these folks aren't aware of the issues and yet there's been nothing to forewarn guests BEFORE booking.