Pullman Taiyuan

The hotel room is clean but unfortunately it still have smoking smell though we request for a non smoking room

设施：👍🏻 卫生：👍🏻

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Nice hotel the agent Aaron. really kind Will come back next time

這次來太原，我第二次選擇入住了富力鉑爾曼，體驗感超棒！ 酒店位置優越，離車站和機場都近，出行方便，周邊配套也很完善，出門就是商圈，吃飯、逛街不愁沒去處。一進大堂，大氣又極具設計感的空間就吸引了我，光影效果營造出温馨的氛圍。辦理入住時，前台工作人員熱情周到，很快就幫我安排好了房間。 房間佈置簡約又不失格調，床鋪柔軟舒適，讓我一夜好眠。衞生間的浴缸有專門靠枕，洗浴備品觸手可及，細節之處盡顯貼心。 酒店的娛樂設施也很齊全，24小時健身房器材雖不算頂尖，但也能滿足日常鍛鍊需求；帶暖氣的恆温泳池水質清澈，暢遊其中十分愜意。早餐種類豐富，除了常規的麪包、雞蛋，還有特色的晉風味羊雜湯和美味的刀削麪，讓我大飽口福。 這次入住體驗真的很棒，下次來太原，我肯定還選這兒！

這次出行入住酒店體驗感超棒！前台辦理入住速度很快，工作人員sunny熱情又貼心，還幫忙升級了房型！房間佈置得很温馨，乾淨整潔，床品舒適。酒店位置也很優越，周邊吃飯、逛街都很方便。下次來這邊還選這家！