Traveller Inn Tiehua Cultural and Creative Hotel II

I had a pleasant stay at Traveller Inn Tiehua Cultural and Creative Hotel 4 years ago, so thought I'd try Traveller Inn Tiehua Cultural and Creative Hotel II this time, as they are located near to each other, very close to the bus station and Tiehua Village. This is a great location to explore the city. However, other than the superb location and the bigger room, there isn't much else to love about this hotel. There was literally no service at this branch. Staff were not welcoming and unlike other hotels in Taiwan, they do not greet guests when you are at the lobby. I also never saw any of them smile at guests. In fact, on my first day of check-in, I was blatantly told to check in at Traveller Inn Tiehua Cultural and Creative Hotel instead, because "the hotel is closed for the day". When I asked how come I was not informed earlier, the staff answered "because you don't have a Taiwan mobile number". This is absurd to me, isn't there the Trip.com messaging service where you can contact guests? Very disappointed with the way they handle such cases, no apology at all, and just gives a very transactional feeling. The only time I encountered a staff who greeted me was at the breakfast restaurant. Room amenities and facilities look like they need proper maintenance, and the windows were so dirty. The bed was also not very comfortable to sleep on. Lastly, I know Taiwan hotel breakfasts are usually not so nice compared to eating out in the breakfast shops, but the quality of the breakfast was really bad. Seasonal fresh fruit selection was only watermelon on 1 morning, and guava + watermelon on another. In conclusion, very disappointed with my stay here this time. Will definitely think twice about returning to Traveller Inn Tiehua Cultural and Creative Hotel II the next time I visit Taitung again.

The reception I met was very unfriendly and inpatient.

Nice, clean and comfortable place to stay. The staff are friendly too. Good location

👍🏻👍🏻 Good location very convenient, helpful staff Impressive with the welcome drink But limited room space Recommended

Very good & clean hotel

工業風的房間，床很舒服，剛好睡到邊間高樓層，有開兩個窗戶通風很好，遠遠的還可以看到海，另外一頭面對轉運站，剛好過年遠遠的也看到有人放煙火，早餐很好吃，樓下也有提供飲料及咖啡機，還有微波爐可以熱一下從外面帶來的食物，對面就是轉運站搭車方便，附近現在也有Ubike騎著單車逛市區也很好，整體體驗很棒，樓下也有介紹附近的美食旁邊就可以吃到排隊的夢晚粥