Hoteles cerca de Templo Longshan, Taipéi

Return Residents. So helpful concierge. Especially when I have a lot of children. I need that additional reservation hel

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Ubicación: Absolutamente inmejorable, a solo un minuto a pie del aeropuerto de Taipéi, desde el centro comercial subterráneo hasta la superficie. Insonorización: La insonorización del hotel no era muy buena desde el principio. Podía oír a la familia de la habitación de al lado hablando, a la madre y al niño discutiendo. Lo entiendo, pero eran la 1:30 de la madrugada y seguían haciendo ruido... era extremadamente molesto. Servicio: No esperaba un servicio de alta calidad de este tipo de hoteles, pero como la habitación de al lado era tan ruidosa, llamé a recepción y les pedí que lo solucionaran. Efectivamente, al cabo de un rato, el ruido disminuyó considerablemente y por fin pude dormir. Comodidades: La presión del agua era buena, el agua caliente y el aire acondicionado funcionaban bien. Creo que, al alojarse en un hotel como este, todos deberían ser comprensivos, mantener el nivel de ruido bajo y respetarse mutuamente para disfrutar de una estancia agradable.

La ubicación es muy buena. Aunque la habitación es bastante pequeña, no está mal, ya que solo vuelvo por la noche. La parada de metro Y13 de Taipéi está justo al salir del hotel. Está muy cerca de la Puerta Norte y de la estación de tren de Taipéi. También hay una parada de UBike cerca.

La ubicación es muy conveniente, con muchos restaurantes cerca. El transporte también es muy práctico; se puede llegar al hotel caminando, en autobús, metro o tren de alta velocidad. La recepción del hotel está abierta hasta las 22:00 aproximadamente, ¡así que es mejor llegar temprano!

Stayed here for one night and it was a solid, comfortable stay. The room was a good size, clean, and well laid out, with a comfortable bed and fresh linens. The balcony was a nice bonus, even for a short stay. Everything worked as expected, including the air-conditioning and shower, which had good pressure. The space felt practical and easy to settle into, especially after a long day. It’s a no-frills hotel but does the basics well. Overall, a reliable option for a short stay and I’d consider staying again.

La ubicación del hotel es excelente, justo al lado de Shin Kong Mitsukoshi. Se hace el check-in en el sexto piso, que está ocupado exclusivamente por dormitorios femeninos, lo que lo hace sentir bastante seguro. Los armarios en los dormitorios son de metal delgado y tienden a hacer mucho ruido; incluso yo, que no tengo el sueño ligero, tuve problemas para dormir. Quizás se podría rediseñar o reubicar los armarios. En otros hostales donde me he alojado, rara vez he tenido problemas de ruido. El secador de pelo es débil, así que recomiendo a las chicas con cabello largo que traigan el suyo.

Desventajas: La iluminación de la habitación era muy tenue y al reservar no me di cuenta de que no tenía ventanas. La higiene debería ser aceptable, pero tampoco se podía apreciar bien debido a la oscuridad. La decoración era terrible; aparte de las sábanas y el techo blancos, todo lo demás era de paneles negros, y al no tener ventanas y con la mala iluminación, cada noche al volver a la habitación me sentía completamente sin energía ni motivación. Sin embargo, parece que la decoración es antigua, espero que el formaldehído ya se haya disipado. No sé si en todos los hoteles de Taiwán la lavandería es de pago, pero en este tanto la lavadora como la secadora se pagaban por separado, aunque no recuerdo el precio exacto. Ventajas: Buena ubicación, justo enfrente de la estación de tren de Taipéi.

Esto requiere una tarjeta con número de Taiwán para registrarse exitosamente Necesita comunicarse con el servicio de atención al cliente a través de Line/WhatsApp para obtener el código de apertura de la puerta. Sólo utilizando el wifi de su alojamiento podrá conectarse con éxito a la nube y enviar los datos electrónicos a la habitación. El proceso requiere un número de teléfono de Taiwán para verificación. Recuerde tomar una captura de pantalla del número de habitación y la contraseña de la puerta. La habitación está ordenada, con nevera, lámpara de noche y baño limpio. Vaya directamente al callejón del lado derecho de la puerta y verá el mercado nocturno de Shilin.

I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far. First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived. I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable. Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably. What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality. However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly. That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner. My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention. I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.