ILLUME TAIPEI

Spacious room, kept very clean and tidy. Location wise, well served by the train network.

We had 6 people total so had two rooms and one room was in the newly built part of the building and the other one was in the old building. Room in the new building is much cleaner and lights are brighter. Room in old building lights are much deemer and bathroom is too old. No bottle of water, they provide water dispencer in every floor. Worst soap I ever smelled in any of the hotels. The receptionist who checked us in was very unclear with her question because we had two rooms and originally booked one family room with one king bed and 2 single beds and other room with a king bed. She asked whether 2 beds are ok and I thought she meant for the king bed as she finished with a sentence saying the king bedroom needs to be checked in later. So when we went up to the family room, I see 2 beds instead of my original request, went down to ask why and she gave me an attitude saying “didnt I ask whether 2 beds are ok” I was actually shocked with the way she approached me, did not try to clarify in a nice manner. Sorry but never going back. The photo is for the room in new building. Even if the room (new building) is clean if the service is bad, I never want to go back.