HOSHINOYA GUGUAN

飯店設施很典雅 房間也乾淨，因帶兩位寶貝飯店準備洗奶瓶清潔劑跟刷子浴盆跟消毒鍋都有，寶貝的床也準備兩張分開睡，還可以在房間內使用晚餐讓我們雙寶爸媽可以有機會吃飯覺得很貼心

車子轉進飯店 馬上就是一片竹林 十分休閒愜意的感覺 飯店人員的服務貼心真是沒話說 花草園中的造景更是棒 蟲鳴鳥叫蝴蝶及蜻蜓飛舞 全家都非常喜歡這次旅程及住宿體驗

可以完全在此放鬆的旅宿,整體室內戶外的營造有很棒,可惜的是餐點部分有很大改善空間！

對於星野「虹夕諾雅」飯店的入住心得： 整體規劃設計非常高檔～ 設計風格獨特，是個渡假休閒的好地方！ 唯有美中不足之處： 1. 沒有電視、電腦（讓來賓根本沒有選擇的權利）。 2. 房間的天花板上的投射燈（適合在商業空間）太刺眼-尤其躺下的時候會直接或間接的照射到眼睛，非常不舒服！ 3.房間的備品-飲用水➡️悅氏礦泉水在台灣來說是非常中下級的品牌，真的配不上這麼高級的飯店！ 4.客房叫餐：煮火鍋所使用的是台灣「大同」電磁爐，這個品牌在台灣的電器用品市場上，也是中下級的品牌，根本也配不上這家飯店的格調！ 5. 溫泉池的水24小時的流動，真的很浪費也不環保⋯我看了很心疼！ 6. 飯店的洗澡間，水壓不足；沖浴根本不舒服！ 因而常會將蓮蓬頭拿下來淋浴，可是，因為蓮蓬頭很重，造成拿了不一會的時間～手就會很酸⋯ 這真是的個折磨而不是來享受的！ 最後一點： 8/12中午接近12點，我們夫妻在庭院散步，結果我太太被虎頭蜂蟄了～ 然後非常疼痛、腫脹和感到不安⋯ 隨即到了餐廳求助於服務人員，經過了兩位服務人員的消毒和擦藥之後；慢慢的消腫、疼痛感也減輕了！ 事情經過了一天，卻看不到飯店的任何一位主管來關心事情的過程和慰問⋯ 感覺這麼高檔的飯店，對待來賓是這種態度？ 讓人感到很失望！

非常好👍一如既往的穩定和體驗，每次來都不會有任何意外的失望，是渡假休息、讓身心平靜愉悅的一個好地方！

飯店服務、環境極佳，下次務必會再訪！

This is arguably the very best one could hope for in an onsen hotel, or in any hotel. Hoshinoya Guguan is not just a gem, it is a ruby with diamond studs. Located about 90 minutes from Taichung Airport, this hotel is in the hotspring district of Guguan. At the very end of a narrow winding road, the other hotels en route pale into insignificance. The security at the gate checks for booking confirmation and allows only registered clients to set foot in the compound. Minimalistic Japanese design features are instilled into every aspect of the hotel. From the hotel entrance to the washrooms, from the carparking facility to the gardens, from the outdoor swimming pool to the onsen, one could not help but notice the details that sit quietly behind everything here. The guest room is also beyond words, not just the size but the scenery, the cleanliness and everything inside has been thoroughly considered and supplied, nothing more nothing less. It would be unfair not to mention the restaurant - its decor and food and of course, the staff - exquisite and memorable!

Carlton treated us like gold from when we first arrived until the end 4 days later. The hotel is beautiful and rooms are so spacious. We had the 2 story with private Onsen facing the mountains. The food was so good, we almost stayed another day! Breakfast, lunch and dinner was delicious and felt like a gourmet meal each time. (If you like Japanese food) We did a couples massage and had a nice room. During my massage, I asked for harder pressure. It was still very light and I felt like she was new and just needed more training. When we were done we were asked how we like the massage? I gave my honest feedback and they apologized and said she was new and would go back to training. They scheduled another session for me immediately the next day complimentary. The next day was perfect and I tried to give Chole a tip but she refused it and she just wanted everything to be perfect for us. On our Anniversary, Carlton prepared a surprise for us. After dinner we went out to the back and they took some photos. Also they had prepared a wonderful fruit, drink and cake platter for us in one of their pavilion cabanas. They made our night extra special. Upon checking out, they gave us a Hoshinoya photo memory frame for our Anniversary. Thank you to all the staff, the Head Chef and assistants to making our stay one of the best and most memorable experiences in our lives. This is my wife’s 2nd visit and my first and we will definitely return. Craig & Caroline Tsutakawa Rocklin CA When we were checking out

Hoshinoya Guguan is "heaven on earth". The rooms are exceptionally designed; 2 levels with the private onsen at the lower level. Our room had a mountain view, and the entire environment is so relaxing with the views of the mountain and the peace and quiet of the property. The food and meals are exquisite; their Executive Chef Hitoshi Kagawa is truly talented. Every meal - even the breakfasts, are both delicious and visually beautiful! All the staff are amazingly friendly and helpful, and spoke English well. We participated in the guided tour of Guguan, which was highly informative, as well as the garden tour, which was equally impressive with the thoughtful design of the streams and flora. Would highly recommend Hoshinoya Guguan - this was definitely one of the highlights of our trip to Taiwan!