Premier Inn Epsom South

One of the worst Premier inn, if not the worst. A lack of cleaning, none existing higyne in bathroon and bedroom. Very hot rooms, even with the window open. And this was not over the heat wave days. Lack of interest by staff. 3 in the room, asked for a additional tea mug. "We will bring it to your room, was what we were told. Never was delivered. Also, if 3 in the room, why does one have to go to reception and ask for additional towel? Every thing seemed to be an inconvinience.

The room was as you would expect of a Premier Inn, but the food was terrible. On the first night I ordered Beer Battered Fish & Chips. The fish was definitely not beer battered, but a sort of crumb and the chips were closer to fries. The second time I ordered Garlic & Herb Mushroom, which did not taste of Garlic, was served with a BBQ sauce!! and took nearly an hour to come out. For a main course I ordered a Smoky BBQ stack burger, this took over an hour to appear and the chips (?) were dry and over cooked and the burgers were burnt. No wonder it took so long to come out. I never had breakfast. Whether this was due to Premier Inn staff running the bar/food, I am not sure.

Great experience. Bar team were great, special shoutout to max for going above and beyond. Food was good, rooms were good also.

The bed was indeed comfy, the bed linen was clean, however the room was grubby and a bit smelly. Needed a good clean Overall a bit run down

Stayed for work during an incredibly hot week. Rooms unbearably hot, fan didn’t do anything but move the hot air around and no air conditioning. Hotel is in desperate need of an upgrade, rooms are dated and shabby, which is a shame as staff are brilliant and doing their best. Parking easy and free and food ok in the pub next door.

The best way to describe this premier inn is shabby, dingey and in need of a really good clean. The room was dark and run down, the mirror had a big stained of some sort in it and the extractor fan in the bathroom didn’t work. When we went for breakfast the food looked like it had been there a long time, under the hot lights, the tables hadn’t been cleared from previous guests and the bananas were all black and bruised. The staff we interacted with were helpful and friendly but the quality of the accommodation itself was very poor.