Usuario invitado
16 de julio de 2023
My husband and I came to Szczecin on Friday for a family gathering. On Saturday morning, I got up early, and simply asked the reception if he spoke English. The man laughed and said that he didn't, in pretty good English, then just walked away. Then I asked another woman if it was possible to just get a cup of coffee, which in other hotels really isn´t an issue. She was not helpful, not even answering, just pacing back and forth, mumbling to herself in English.. It was not what I would consider, normal behavior... Then, I tried asking another receptionist if there was a place where I could buy coffee. The look on her face was as if I kicked her in the face. She could simply NOT be bothered. Then.. one day before check-out (today) I called down to the reception because we had not been given new towels, and asked for towels. This was 20 minutes ago... No towels; meaning I had to find a maid myself and get the towels... I honestly can not wait to get the h*** out of here. I have ONLY been met with staff that is unfriendly and rude or simply ignores us. Great rooms, great pool area, but the staff.... Yikes.
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