The Fullerton Hotel Sydney

The phone in my room was not working throughout our stay, other than that the stay was wonderful and the location of this hotel is perfect, heart of downtown and the buffet breakfast was good.

We were greeted by a very friendly asian man receptionist even if we arrived too early. We had marvelous time following his suggestion to look around close market. The hotel is very luxurious & clean. Located close to all the great attractions as well as the airport. Especially, the fast checkout option was very convenient. Wish they had postcards with historic information about this hotel and if I could have sent postcards to my family back in Korea since this hotel is a historic place(post office building). I'm looking forward to coming back to Sydney and staying here again and exploring other branches around the world.

The staff at the reception during check-in was very friendly and helpful. There weren't any disposable slippers when we checked in and thought it's part of the saving the earth efforts. Then there were no bath salts for the bath tub. To our dismay, one of the drinking glass was chipped. We were worried that the kids may cut themselves so I left a note to change the chipped glass before we left the room in the morning. Then we returned to a room with sllippers and bath salts and the glass changed. Wondering if the slippers and bath salts were a miss from the housekeeping or the hotel threw them in to compensate for the chipped glass. Anyway, the amenities were not replenished fully for the following days during the stay. Slippers were not replenished even when we threw away the dirty and wet ones. Bath salts were not replenished on certain days so such inconsistencies were not very pleasant for the price we paid for a high end luxurious hotel. A disappointment to be honest. Maybe Fullerton Hotel needs to retrain their chambermaids to be more attentive to the details to uphold the reputation of the hotel.

The hotel was amazing with great location and wonderful facilities. The hotel has an authentic vibe and gives you the feel of being in the heart of Sydney. Definitely recommend.  Some basic issues with the shower but the staff will help you out.

Very nice hotel at the centre of Sydney, close to the harbour, the shopping area and the Sydney Tower. The room is clean and big, but not very new. Overall a good experience.

AC in room 2614 wasn’t working but we called hotel staff and they immediately changed to the new room which is bigger. Thanks for promptly responsible. Breakfast is not too much choices tho. Thought it could have been better for 5 star hotel.