The Fullerton Hotel Sydney

Very exquisite building with long history.  Polite and helpful staff, convenient location

Beautiful hotel which was easy to find from the airport rail link and centrally located for all main attractions centred around the harbour. Staff were very helpful and friendly answering any questions we had and gave us a handy map to navigate around the city with rail, tram and bus details plus lots of attractions to visit. Our heritage room was even better than the photos and was vast, with everything we needed for a luxurious stay!

Nice hotel, nice stay, but the facilities in the room can be a little bit more!

We were greeted by a very friendly asian man receptionist even if we arrived too early. We had marvelous time following his suggestion to look around close market. The hotel is very luxurious & clean. Located close to all the great attractions as well as the airport. Especially, the fast checkout option was very convenient. Wish they had postcards with historic information about this hotel and if I could have sent postcards to my family back in Korea since this hotel is a historic place(post office building). I'm looking forward to coming back to Sydney and staying here again and exploring other branches around the world.

The staff at the reception during check-in was very friendly and helpful. There weren't any disposable slippers when we checked in and thought it's part of the saving the earth efforts. Then there were no bath salts for the bath tub. To our dismay, one of the drinking glass was chipped. We were worried that the kids may cut themselves so I left a note to change the chipped glass before we left the room in the morning. Then we returned to a room with sllippers and bath salts and the glass changed. Wondering if the slippers and bath salts were a miss from the housekeeping or the hotel threw them in to compensate for the chipped glass. Anyway, the amenities were not replenished fully for the following days during the stay. Slippers were not replenished even when we threw away the dirty and wet ones. Bath salts were not replenished on certain days so such inconsistencies were not very pleasant for the price we paid for a high end luxurious hotel. A disappointment to be honest. Maybe Fullerton Hotel needs to retrain their chambermaids to be more attentive to the details to uphold the reputation of the hotel.

The hotel was amazing with great location and wonderful facilities. The hotel has an authentic vibe and gives you the feel of being in the heart of Sydney. Definitely recommend.  Some basic issues with the shower but the staff will help you out.