YEHS Hotel Sydney Harbour Suites

The room and kitchen is well equipped and comfortable. Parking is expensive and not mentioned in the booking.

Great place to stay and lovely location. If you are driving the car park is small and tight.

Could improve more on the check in service. I booked this room in 2 different booking (on 2 platforms) as there was changes to our flight schedule. And the booking was done under my mum’s name as leading guest, other 3 person as other guests. When arrived at the hotel for check in, the staff insisted us to present the leading guest’s credit card/bank card for deposit, don’t allowed me to use my bank card for the deposit, or else they have the right to deny our check-in even I had explained that my mum didn’t bring her bank card as we are sponsoring her expenses in Australia, which I had also showed them the check-in coupon from the platform with full payment confirmation. They DO NOT ACCEPT other guests’s bank card/ credit card for the deposit even the names are shown in the booking confirmation voucher. At that time the attending staff has no intention to help us to resolve this issue but to ask us to settle ourselves in the booking App (which at this point the modification of the guest names are not allowed anymore in the App). After almost 20min of struggle with the platform app which we still couldn’t resolve it and after some hard time and negotiation with the staff, finally he agreed to let us check-in using my bank card to pay for the deposit. This is the first time I encounter such rule of insisting leading guest bank card for deposit ONLY, and do not accept other guest’s bank card for deposit payment. I hope the hotel can state this rule clearly in their introduction page to avoid similar circumstances happen again. Generally it’s a good stay with good price for the location and the amenities of this hotel. Easily accessible with tram and train. Many attractions within walking distance.

We had a good stay, hotel waa easy walking distance to State Theatre amd Chinatown. The bed was very firm and the toilet needed less electtonic functions in my opinion.

Hotel itself is good. Just holding my deposit of $ 200 from my debit account is outrageous!! I was told when I check out on December 20, that it will be on my account but up to now. It's still unavailable. My bank told me YEHS hasn't done reversal process yet. This is inappropriate holding customer's money!! I want this to be reviewed legally. I've been to many hotels in many parts of the world,but none of this happened.

Location is good and shower area is too small that I ever tried before. Need to ask them for hair conditioner which is quite strange as this is the basic as it graded 4 star hotel