Usuario invitado
28 de junio de 2025
Initial impressions were fantastic and the service was excellent in getting us to our rooms and taking our bikes to a safe, secure place opposite the hotel, (I'll come back to that later). Our room was up a few flights of stairs, fine as we are pretty fit, into an attic room, quite small but otherwise fine we thought. Very hot overnight, little ventilation, no fan and bathroom window does not open. The highlight was the evening meal, very good food and lovely attentive staff, a real credit t themselves. Back to the bikes, we had planned a ride over to IoW and had told reception several times we would need our bikes out for 6.30-6.45. Long story short the overnight porter could not find the correct key and we did not get our bikes until 7.25 with a ferry deadline of 7.40. Over an hour waiting around for this to happen, we did make the ferry but it was only just, 2-3 minutes later and it would have left without us. I was really annoyed that this communication from day shift to night shift had not been properly sorted, more so as we had travelled 200 miles to do this trip. Ironically if I had booked a Premier Inn I could have take my bike into my room overnight and not had any of this stress.
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