Sheraton Harrisburg Hershey Hotel

酒店房間挺大，隔音不錯，就是空調有些吵

I want to commend the staff at Sheraton Harrisburg - Sam made my check in such a breeze and really catered to my kids by giving them candy. We were fortunately upgraded to a renovated suite because we were celebrating my husband's birthday they even sent up a cake we were only spending one night to go to hersheypark the next day but they went above and beyond to cater to my family's special event and needs. I REALLY APPRECIATE THEM! SAM AND ELLISE - thank you from the bottom of our hearts. The only tip is they are going through renovations and if you are not sure of something please just call them so that you are prepared. I can't wait to visit again.

My wife and I usually stay at the Fairfield Inn by the airport, but they wouldn't let us use points for both nights--only one. So we gave the Sheraton Harrisburg Hershey a try, and overall, we're glad we did. When we first arrived, we noticed there's a lot of construction happening. There are clear signs at the front and back entrances asking you to check in before unloading your car--which we appreciated. We parked under the awning and walked in to find even more renovations inside the lobby. Right away, we were greeted by a staff member offering complimentary drinks--a nice touch. Check-in was quick and easy, and thanks to our Marriott Platinum status, we were upgraded to a high-floor room overlooking the pool. The front desk staff was helpful and told us the best way to reach our room was from the back entrance, which made the walk much shorter. Our room on the 9th floor looked recently renovated. It was clean, well-kept, and featured a king bed and a sleeper sofa. The view of the pool courtyard was great. However, there was one major issue: the heating/AC unit had exposed wires hanging out from underneath. That's a serious safety oversight, especially if you're traveling with kids. I cant believe that the electrician that tied in this unit left it this way and then who ever was the inspector going back and checking the work did a poor job and the lady that cleaned the unit should have also caught the problem. For this reason is why I gave 3 stars. The pool is both indoor and outdoor, connected by a small pass-through. It's heated, though honestly, it didn't feel very warm. There's a food and drink area by the pool, and in the evening they had live music. While I liked the idea, the sound quality wasn't great. I was sitting near the singer and could barely understand her. Thankfully, I recognized most of the songs and could follow along. Our stay included the breakfast buffet, which was held in one of the ballrooms during renovations. While it didn't have a typical restaurant vibe, it served its purpose. Made-to-order omelets and eggs were available, along with standard buffet options. Not fancy, but filling. I had an ice pack I needed to keep frozen, and the front desk gladly stored it in their freezer. I also chatted with the staff and learned that all floors, the lobby, and the restaurant are being renovated, and a Sheraton Club Lounge is being added for Platinum members and higher (or for an additional fee if you're not elite). We plan to stay here again, I will also make sure that I ask for a room with a balcony. It's a short drive to Hershey, and the rates are much better than staying in Hershey. Hopefully, once renovations are finished, everything will look great--and fingers crossed they don't raise the prices too much afterward.

Me and my family stayed here for the infamous Hershey sponsored Memorial Day soccer tournament. The hotel was terrible. You had to pay an interesting amount for breakfast, ( the best part of hotels is the the free breakfast!!!) In the photos there was a hot tub at the pool ( take a guess: there isn’t) the pool was also nasty. We went right after it opened in the morning so we were expecting it to be clean but there was hair, band aids, and questionable piles of who knows what on the ground. Our room was very tiny and the layout of the hotel is really weird. There’s and interesting kind of bar area on the 3rd floor which is also the lobby? And for events and hang outs, they don’t have enough room so there is a tent outside for those kind of activities. The staff was really nice though and understanding. They seemed to be heavily understaffed.

The staff at the Sheraton Harrisburg/Hershey was absolutely amazing, even with all the renovations the staff went above and beyond to make accommodations for us! A few staff members really stuck out to me! First Lisa Chenoweth she was my hotel contact for our conference. She went above and beyond to answer all my questions! Saturday morning when I was worried we wouldn't have a certain food available for a member she made sure it was available and even come to the pool party to make sure everything was good! I cannot tell you how much I appreciate that! Also, Briana from the banquet staff was SO kind and helpful! (please pay her more or promote her! She really deserves it!) We need more people like her in this world! She ensured we had enough food and everyone was taken care of. Also, Jared from the banquet staff was amazing! Anything I needed I asked him for, and he got it done extremely fast! Sheraton I'm not sure how you have such an amazing staff but please keep them! When south central PA gets picked again to host a conference, I will be suggesting this hotel! When we come back, I really hope Lisa, Brianna and Jared are still there and are promoted!

I would avoid this hotel until after the construction/renovations are complete. While the rooms have been updated and are comfortable/clean, the vibe of the hotel right now is very depressing. No lobby to enjoy, an awkward temporary restaurant/bar set up, and construction walls all over. The staff are mostly pleasant/helpful, and the early check-in was nice. I do think the hotel will be a lot nicer and up to par after the renovations.