InterContinental Suzhou

It was fabulous stay at Intercontinental Suzhou with my family. This was very first travel for our 10month old little baby and he really enjoyed it. Hotel is well located just lakeside of Jinji lake, all of their crews provided us a warm, thoughtful and perfect services. Especially their housekeeper Jennifer who added my WeChat in advance, which allowing us to have efficient communications and she can nearly cover all of our requirement just in a second, incredible!

Very clean hotel at fantastic location. Hotel staff is very friendly. Was our second stay at this hotel and will definitely come back. The breakfast is amazing

Very Clean and the king room has a large room with a good view of the lake

Excellent location, surrounded by restaurants and shops, and facing the lake boardwalk. The hotel is solid and traditional in its style, typical of the decade it was constructed. Front staff spoke English, they were polite, however, I was annoyed as they didn’t have my room available till 16:30, only smoking rooms were available earlier, surprised this brand has those rooms types available in 2024! Nevertheless, they upgraded me, and left fruit in the room. The room was spacious, bed was very comfortable, view was stunning and the round bath tub was ginormous! Breakfast was ok, not as extensive as other InterContinentals, but sufficient. Swimming pool is massive, and open till 23:00, which I’m grateful for. They are slow in releasing the deposit which should be credited on checkout, I didn’t receive it till the following day, that is not acceptable. So some minor issues but overall, it was an enjoyable stay.

The view is wonderful, you can see the mall and lake! The service is the best I have seen yet, they also have great food options.

Amazing service and view. Doormen Xu is an outstanding example of excellent service