Renaissance Suzhou Wujiang Hotel

My friend and I had a wonderful stay at this hotel. Friendly staff and the food for breakfast was delicious. We can’t wait to stay again.

This is a very good hotel. It seems to be an unexpected gem in a very isolated part of Suzhou. I had to travel to this area to meet a family member who recently started a new job. The hotel is 1hour away from Suzhou stations. Thus, unless you have a need to be in this area, I would not recommend you staying in this hotel purely because its location is far from all the attractions of central Suzhou. However, if you are in this area and need a hotel then i would most definitely recommend this one. The staff were friendly and spoke english. The hotel buffet was very good, with enough options to satisfy both western and eastern stomachs. I would recommend this hotel to someone intending to stay in this area. Note: This hotel had a kids play area that came in handy and offered great entertainment for my son and I

蘇州吳江盛虹萬麗·衞生品控的重大失誤實錄 作為入住過87家萬豪系酒店的常旅客，本次入住體驗徹底刷新了我對品牌標準的認知。酒店以600元/晚的城郊定價卻呈現出招待所級服務水準，具體表現為三重品控崩塌： 1️⃣ 基礎衞生失守 洗漱盆旁牆面燈積垢呈現N久沒有清理（詳見照片）。更令人震驚的是馬桶後方發現前住客遺留的垃圾，證明客房深度清潔流程存在重大漏洞。 2️⃣ 易耗品降維打擊 衞生間配備的12克單層捲紙（實測透光可見纖維孔隙）與萬豪集團規定的16克雙層標準嚴重不符，經查為OEM代工產品（1688搜尋與幾毛一卷的一樣）。床頭區域紙巾架形同虛設，夜間用紙需跨區域至洗手枱取用，動線設計反人性。 3️⃣ 服務顆粒度缺失 同價位段對比（蘇州萬怡/合景萬怡），客房未配置智能馬桶、無MINIBAR補充記錄、夜床服務缺失等細節，暴露出管理層對溢價空間與價值回饋的認知錯位。 整改建議： ① 即刻開展客房服務團隊品控培訓 ② 重新審計供應鏈採購體系 ③ 參照萬豪CAT2級酒店SOP重建服務標準 請攜程和酒店給我一個完美的解釋，並電話致歉， 否則我將此記錄提交萬豪禮賞客服備案！