SuZhou Railway Station Madison Hotel

Main priority choosing to stay here due to its locaton. Room isnt that perfectly clean but still be acceptable. Staying here about a week. Nesacfe 3in 1 +Dilmah green tea & ceylon tea are provided in room.

I recently stayed here again in October 2024, but my experience this time was different from my previous stay in January. Last time, I stayed with friends, and I was very impressed. The room was spacious, spotlessly clean, and came with a range of amenities, including a fridge, washing machine, dryer, hairdryer, and more. I rated it a perfect 10/10 then! The hotel still has a great location near the train station, making it very convenient for getting around. However, on this visit, the room felt much older, with noticeable wear and tear, including dark stains on the floor and a bathroom that didn’t feel as clean as before. The decor seemed a bit outdated as well. The service was still okay, and the staff did their best, even using Google Translate to communicate in English. Overall, while the convenience and amenities are still good, I was disappointed that the room's upkeep has declined.

The hotel room is clean and the staff are friendly. Location nearby railway station so is very convenient. The hotel has a washing machine so it is convenient for travellers especially during summer time.

Solid hotel for travel, bed was hard as a rock but front desk was helpful and location is good

Great Location, Disappointing Stay Despite the hotel's excellent location and proximity to the station, along with the commendable customer service our experience was overshadowed by the lackluster state of the facilities. Upon entering our suite, we were greeted by walls marred with broken pieces and corners cloaked in dust. The curtains hung wrinkled, as if they had given up on life, and the shower offered a lukewarm apology rather than the warm embrace one would expect. The mattress was unforgivingly hard, challenging our desire for a restful night. The absence of a fridge was felt, leaving us with no place to store refreshments or fruit. It was clear that attention to detail had been neglected, with no effort made to maintain the room's integrity, especially disappointing given that this was their suite. The potential for a pleasant stay was there, but the execution fell short, leaving much to be desired in terms of cleanliness and maintenance.

Superb location opposite Suzhou Railway Station. The hotel has helpful staff and is clean. However, their pillows and mattress are not as comfortable. Couldn't sleep well.