Hyatt Regency Suzhou

Very convenient to expo center and downtown. Hotel is comfort and clean and great view of suzhou lake. Highly recommend you to choose Hyatt. And I would say that Maria's service is nice and considerate. With her, make my business trip much more convenient. Thank you!

Excellent and luxury hotel. Clean and comfortable. They even upgrade my room. Two thumbs up !

just perfect

Great service, but I wish the in-room meals could provide more options. Hotel infrastructure is well preserved given its decade long history.

First time in Suzhou, manager FLY at Hyatt was so exceptionally helpful. Travelling with my 4 and 9 year old, FLY was super accommodating and helped with all my requests small and big, kids had so much fun, I’ll definitely be back again!! 👍

Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.

Thank you to the team for an excellent experience, including Joyce who took great care of all guests!

Very excellent room and service Appreciate Joyce for her great support during my stay

excellent experience