Genesis Apartments by Gold Coast Premium

My family booked a 3 bedroom apartment with ocean views. The views were amazing and the location is also great. But whatever you do, do not stay in apartment 46 … the owners must have spent nothing on maintenance and upgrades for the past 20 years. There were 4 split system air conditioners in the apartment and they were all broken … due to the heat ithe apartment was unliveable. This was our main gripe but there were plenty of other examples of poor/old amenities (eg a TV that was so old that you could barely watch it). I find it so irresponsible (and greedy) for an owner to rent out an apartment in the middle of summer knowing full well that all the cooling was broken and to not even mention anything to us before we turned up. Our holiday which we booked 6 months in advance would have been ruined if we didn’t scramble and find alternative accomodation. I’m still quite upset about it. If I was another owner at Genesis, I’d be annoyed that the owner of apartment 46 is damaging the Genesis brand. Anyway after a night of almost no sleep as it was too hot, we transferred to a different apartment at Genesis for a few nights and it was great … well maintained and had decent air conditioning! We then moved to a completely different hotel for a few nights (similar price) which was also great. So I guess it’s luck of the draw which room you get at Genesis. Massive difference between the best and the worst … and the worst is holiday wrecker. Finally a shout out to the hotel manager who we thought was great … he was easy to deal with and tried his best to help us after our horrible first night.

We booked the 2 Bedroom Ocean View Apartment based on what appeared to be tidy, modern apartments made of easy-to-clean glass and tiles. What we received were cracked stone, worn and stained carpets and blinds, and a kitchen I'd last seen in my elderly grandmother's second-hand caravan. It would have been annoying if it was just ugly, but the number of sharp edges on the broken settings was actively dangerous. Worse was the mould infecting just about every corner of the place, including inside the fridge, the black mould through one of the shower curtains (the other being missing entirely), and the bizarre brown and red splotches running through what little bedding we were provided. However spectacularly colourful these splotches were, the most alarming were those on the walls and sheets of the master bedroom; though on the smaller side, the rusty red colour of blood was alarming in any quantity. One bedroom was missing a blind, which I'm sure would have woken me at the crack of 5:30am each day with the precisely zero sun protection it provided. This was still better than the Queen bed, which was so thin we could see the springs straining against the mattress material. Given just one of the three sliding doors leading to the balcony was able to close at all, this would have meant the weather in both its daily heat and nightly cold gusts would have been flowing through to keep us nice and uncomfortable, let alone whatever bugs might wander in and out to snack on our clothes, food and bodies. When we raised our concerns (initially, we asked if we'd been put in the wrong room, so different was what we received to what we got), we were told quickly that nothing could be done. No other rooms, no cleaning, no repairs. We said we couldn't take the room; explained how unsafe we felt, pleaded, and eventually waited while the manager was called. We waited a long time; close to an hour in the lobby, tired and distraught. We asked if there was any news; yes, there had been, almost an hour previously, to say 'no.' We had just been left ignored. The manager eventually showed, and said he'd call the owner. We were not allowed to speak to the owner to plead our case, nor have our messages passed on. The tiniest concession after all this? The manager told us he would send someone up to repair the blind, but no effort or recognition was given for any of our other concerns. Our objections that having a room repaired around us when we were still paying full price for it fell on deaf ears also. We said, very clearly, we did not want to spend the night in our room supervising repairs or with the door open to the public hall as a tradesman tried to fix the mess. Nonetheless, we were ignored again and one was sent up. (To his credit: a very nice and understanding repairman who showed us more empathy in 30 seconds than we had received in the whole day up to that point). To the surprise of no sane person reading this, we returned our keys and left the very same night

We just finished another stay at Genesis What a place for a holiday, Genesis is a fantastic resort. It is under new management, think is fair to say the transition may not have been smooth. There have been some bad reviews about the cleanliness of the rooms but I can assure you that has been rectified, our unit was spotless When you walk in the door you are greeted by new manager Colin, nothing is too much trouble and he will help with anything you need. We had a 3 bedroom apartment on the 12th floor with a huge wrap around balcony and great views of the beach. The bedrooms have views of the hinterland. The unit was huge and is fully equipped with everything you need. The grounds are amazing and neatly kept, 2 pools, play area for the the kids, gym, spa & BBQ area Not to mention 2 half court tennis courts. I really can't fault the place. Just book and ENJOY!! We'll be back again. Thanks Colin for a great experience again