Hilton Garden Inn Surat City Centre

Very close to Surat station hence accessible to train station is very easy . Very clean hotel . Gym is very small and swimming pool is small . Breakfast was good .

Excellent Property at good city location.. Staff was very polite and friendly

Had an absolutely amazing stay at Hilton Garden Inn Surat. The rooms were spotless, modern, and very comfortable — you can tell the property is quite new. The location is also a big plus, conveniently close to the railway station. What really stood out was the food — both breakfast and dinner buffet were excellent with a wide variety of delicious options. A special mention to Amit and Anwari at the restaurant for their warm hospitality and attentive service. They made our dining experience even more enjoyable. Highly recommend this hotel for both business and leisure stays. Will definitely return!

Good service is the foundation of any successful business. It refers to the act of fulfilling customer needs and expectations in a professional, timely, and respectful manner. Whether in a restaurant, retail store, bank, or hospital, good service builds trust and creates lasting customer relationships. One of the key aspects of good service is effective communication. Staff should be friendly, attentive, and willing to listen to customer concerns. Clear communication ensures that the customer feels heard and valued. Even a simple greeting with a smile can make a big difference in setting a positive tone. Timeliness is another essential factor. Customers appreciate quick and efficient service without unnecessary delays. Delivering what was promised, when it was promised, reflects reliability and professionalism.

I am a frequent travelers to surat for some textile work. This time I stayed at Hilton newly opened near to station. Very clean and cooperative staff, specialy the service staff, the worst part is the entry of the hotel and location. Rest every is is pretty good compare to Radisson.

An amazing hotel with an even better staff. They were nice and so welcoming and attended to all your needs. We can’t forget about the amazing buffet they had for dinner which felt like an actual restaurant. Definitely coming here again with family.