Hotel Zenith

Baring in mind this visit was the end of the season, overall, we had a pleasant experience here. Lovely room, comfortable bed, nice park / sea view. Plenty of selection food wise at breakfast lunch & dinner time. Room was cleaned daily. Pool is small but was adequate based on number of guests during our stay. The sunbeds need cushions, they are very uncomfortable. The hotel definitely needs somewhere for guests to sit & enjoy a drink in the evening, rather than just the lobby bar. Staff were friendly in the dining hall & at the bars. , A guest celebrated her 90th birthday the evening prior to us leaving, the staff organised a cake & they all came out to sing Happy Birthday to her.

This hotel would make a brilliant Adults only hotel,because it has not got enough facilities for children.So what i would do to make this perfect hotel No 1. Change the room that they use for the children to play in to a pool bar put some nice chairs and tables in ,and knock a door way in by the gym to get in to it if it rains,and may be a few snacks. No 2. Buy some new chairs and tables outside the old pool bar and burn the the old ones LOL No 3. Buy some pads for the sun beds this is a must. No 4. Buy some more tables and comfortable chairs for the lobby bar. No 5.Get rid of them stupid plastic cups and buy some plastic ones that they can wash and reuse. No 6. Get the builders back in and do all the snagging repairs before it looks a right mess, you have got 6 months to do it and put it right. And there was a issues with the food towards the end of our holiday,but give credit where due the restaurant manger stepped in and took the bull my the horns and sorted it out well done.Some guest were saying that the bar staff and waiters were rude and miserable and never spoke. We had all our bar staff and waiters talking to us and smiling towards the end of our holiday we always said please and thank you to them.The rooms were cleaned ever day and if you wanted towels changing put them on the floor. Would i return only if they sorted the sunbeds out pool bar and the plastic cups and sitting area. Come on hotel management make this a great hotel you are the only ones that can do it. NOT THE GUESTS. Bill & Carol Telford UK

We have just returned from a break in the Hotel above and are extremely unhappy for the reasons stated below, which unfortunately is not an exhaustive list, just the main points. We have spoken to your representatives at the Hotel and all the guests we spoke to had the same type of issues Accommodation • Room was clean but decoration and fittings to a poor standard • Safe did not work, a engineer did come up a day later, but could not fix it so took it out altogether promising to bring another one back which never happened • Woke up on the 1st morning to find the room flooded, not from any fittings our side as they where dry but appeared to be coming from next door, reported it they did clean it up but when we returned, we had no hot water. Someone came the next day and fixed that issue but 2 days later no Hot water, reported it again but nobody cam till the following day so with HW for 3 days in total. They tried to say it was something to do with the toilet shower head, but it was not that • Coffee and tea not replaced at all during the entire stay • Only 4 coat hangers were provided, when I went down to reception to request more, they said it was their policy only to provide 4 and that they would not provide any more. Food • Extremely bland, tasteless. Chips, vegetables, pizza all cold, meat and chicken were warm but could nowhere near be classed as Hot. Very little selection in what they called the “Pool snack bar” again no quality Staff • The ambience of the Hotel was not good, all seemed to much trouble. All the time we were there we never saw anybody smile or make any contact with the guests. The only thing the staff in the Dining Room where good at is clearing away plates from the table as soon as they thought you had finished and sometimes even before you had finished • One morning we had to get an excursion bus at 7.30am so we asked if we could get into the restaurant to get some muffins/croissants to eat as we got onto the bus this was at about 7.25am we were told in no uncertain terms that the restaurant did not open till 7.30am therefore we could not go in Facilities • No beds/umbrellas were provided for the beach, the ones around the pool were all plastic and no cushions were provided, very difficult it lay/sit on • The so-called Pool Bar was only open at selected times and only when the restaurant was shut. This meant to get a drink you had to walk through the Hotel (in wet clothes) to the reception area where the only other bar was situated • Standard of finish in general all over the site was poor • There was nowhere to sit at a table after dinner or at any other time to play cards and chill I am sure we are not the only ones complaining about this Hotel, and we are extremely disappointed and upset that our Holiday was spoilt by picking Hotel that clearly was not classified correctly by Jet2, but even worse was the management of the Hotel itself.

On my last day today 12/9/24 hotel is really nice,had no problems wiv any staff...the food is fine u will definitely find sumthing to eat, it may not be hot but that's all inclusive for u. Not once did we queue for a table all is very organised. The pool is sml and sunbeds are hard plastic....they really need cushions on them. Pool bar is ridiculous it's inside the restaurant 🙄 it really needs to be outside or another part of building, pool seating area is not adequate for amount of people staying this also needs looking at, absolutely need more tables n chairs outside..they also need a canopy over said area as wen it rains there is absolutely no cover n they won't open the bardoors for u to shelter. We had a sml problem wiv our cold water but in fairness to hotel after 4days of trying to fix it they moved us to another room this wasn't a big problem the staff do try n help out. The entertainment girls are fabulous they do a great job wivout being pushy. I am sure these problems will be ironed out ready for nxt yr after all this is their 1st season. So please don't be put off by other reviews as I almost was.

I have kept up to date with reviews of this hotel,and am not surprised to see every complaint I made to hotel staff,balkan rep and balkan holidays once home via travel agent,regarding facilities ( lack off) and standards (low)have been allowed to carry on for other patrons to put up with on their hard earned holiday.Look forward to revisiting Sunny beach,not at this hotel, though honestly be surprised if it reopens next year.Fawlty towers springs to mind.

Further to my review, I have just read the hotels descrption of itself, a load of meaningless twoddle mixed in with sheer lies - there is no greenery or environmental aids at all, just lots and lots of empty planter pots. There is no safe, minibar, or hairdryer in the rooms. The panoramic pool is very small and only open to guests on a certain floor, who book specifically for that floor and pay extra. This is a load of outrageous, mostly meaningless rubbish, the only truthful thing is their contribution to environment by minmising water usage, which is by greatly limiting the hot water and forcing people to have cold showers.