Usuario invitado
21 de agosto de 2022
My partner & I visited on an All Inclusive package through loveholidays & handed in the keys after 2 nights. The Hotel was very dirty & in need of a makeover, broken tiles, sun loungers. It has two pools, one is used by the guests coming off the beach to clean their feet - no one swims in it, you can't see the bottom for dirt. The second is used but is covered in litter during the day from the cold pizza & chips offered outside the restaurant hours. Our room had a broken TV remote, no safe key, a totally ineffective air con plus several other broken items that we reported to reception - no one came to fix them. The restaurant was a total health hazard that we were scared to eat in, the food standard was 1* not 4*, no one cleared tables, they were left piled high with plates & left over food. Loveholidays were no help to start suggesting we report everything to the hotel, after the 2nd night we handed in the keys & went to a lovely Airbnb. After a few days loveholidays came up with a refund of £650.
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