Imperial Palace Hotel

Perfect place to spend some Quality time

위치와 전망은 최고 입니다. 올인클리브시로 예약했지만 저녁에는 크게 사용할수 있는 부분이 없습니다. 식사로 나오는 음식 개선이 필요합니다.

環境不錯，離沙灘很近！

השארתי אצלם תיק שלי עם קוסמטיקה חדשה בחדר חפצים בקשתי לשמור אותו כמה שבועות שאלתי אם זה בסדר ולא יקרה איתו כלום אמרו לי לא לדאוג שחזרתי למלון שוב ל3 לילות הלכתי לקחת אותו ותיק לא היה בבוקר חיפשתי שוב בקשתי מנהלת וכלום מי לקח מתי לקחו לא רצו לברר אפילו לא יזיז להם שזה נגנב לא רצו לבדוק מצלמות כלום אמרו אנחנו שומרים רק שבוע ביום שהשארתי אמרו נשמור לך ועכשיו הם שומרים רק שבוע זה היה תיק קטן שלא תופס מקום אפילו וחדר לשמירת חפצים ענק ריק אף אחד לא עזר רק הסתכלו עלי כאילו מה את רוצה בכלל . באף מלון שהייתי לא גנבו לי דברים ככה תוך כמה שבועות תמיד שמרו עד שלא באתי אני לא חזרתי אחר שנה לדרוש דברים שלי כל מלון עד חודשים שומר בטוח . היה לי הרבה קוסמטיקה שקניתי הכל חדש ארוז זה היה שווה הרבה כסף אמפולות לשער טיפול מלא לשלושה חודשים וזוג נעליים חדשות .

It started off badly as the hotel forgot to send the car to pick us up. No porter to help with the bags. Room looked clean but when you looked closely it was filthy. The food was disgraceful. You had to set your table yourself. No condiments either

Our stay at Imperial Palace Hotel, Sunny Beach, was far from the 5-star experience advertised. While the hotel has a grand exterior, the reality inside is completely different. Here are the main issues we encountered: Chaotic Dining Experience – Meal times were a nightmare. The buffet was overcrowded, disorganized, and constantly running out of food. The waiting time was excessive, and when you finally got your meal, it was either cold or unappetizing. The cutlery was often dirty, and to make matters worse, all drinks were served in plastic cups—completely unacceptable for a supposedly high-end hotel. Serious Cleanliness Issues – The room was in a terrible state. There was visible mould in several areas, the bed linen was old and stained, and the headboard had noticeable dirt marks. It was clear that housekeeping was either undertrained or severely understaffed, as the room felt neglected. Poorly Maintained Facilities – The air conditioning was outdated and barely worked, making the stay uncomfortable. The hotel in general felt worn down and in desperate need of maintenance. Unprofessional Management – One of the worst aspects was the attitude of the management. Instead of addressing concerns, they were unhelpful and dismissive. Any attempt to raise an issue was met with rudeness and refusal to take responsibility. Customer service was simply non-existent. Final Verdict Imperial Palace Hotel does not deserve its 5-star rating. The lack of cleanliness, poor management, and low-quality service make it feel like a 2-star hotel at best. Save your money and book elsewhere—there are far better options in Sunny Beach that actually care about their guests.