Sunderland City Centre

So far, so good. Just that the reception service is bad

As usual the staff were nice and friendly and the beds are comfortable but I the food in the evening was really not worth having I ordered the gammon and soft runny eggs I got dry gammon and hard eggs and a small portion of sad chips with peas, Only had one meal and thats all I had in 4 nights stay. I informed the member staff who was not interested , I thought companies like feed back before it mentioned on tripadvisor .I left most of my meal.

Staff are really friendly both trips I've had here. The food is really awful, there's been huge cost cutting on ingredients, I wished I'd got a Greg's bacon sarnie instead and saved money tbh. Amazingly the thermostat in the room/heating only works from late evening; I was pretty ill while away so some heating would have been nice especially in January. The room wasn't cleaned after I asked which was a bit irritating, and I had to wander around to find someone to ask - pretty nifty tactic insisting guests ask for a clean but not having a manned reception. It's cheap, but I'll be looking for other places to stay. Not the staffs fault really - poor quality food, policy decisions on heating and cleaning resourcing to save cash. I might try another premier inn elsewhere to see if this is standard or this particular hotel wasn't good, but my visits here have genuinely put me off the brand.