Usuario invitado
10 de octubre de 2022
Positives: - The front desk staff, Jash, was responsive and practiced active listening. Honored his words. For example, I inquired about the check-in requirement before booking. He explained and did what he said he would do and did not ask for additional information than what we agreed upon. He also was flexible in accepting different forms of incidental payments in addition to credit cards including cash. - Jash also was the one who checked me out the next morning. Once you ring the bell at the front desk, as promised, Jash showed up in less than 5 minutes. Seems like he's the only staff in this facility. - Quiet - The hotel did a good job managing expectations: Reasonable rate given its rating and amount charged. It positions itself as a 2-to-3-star hotel, more like a motel, and charges like a motel, and the facility and condition are aligned with a motel. Better than 1) hotels advertised as a 4 or 5 star to trick you in then found out later it's a 1 or negative 5 out of 5 hotels like Embassy Suites by Hilton in Montreal. or 2) 3 or 4 star hotels that charges you a high price and was in gross and dirty condition like Charlottetown Inn & Conference Centre in Charlottetown, Prince Edward Island. - Clean bed - Easy parking - Central air conditioner and heater work well, seems like it's newly installed - Clean lobby Negatives: - Even though it has a staff with positive attitude, and effective expectation management, but it does not mean the room cleanliness can be compromised. Hairs found on multiple areas in the bathroom. Watermarks on desk surfaces. - old facility so not many electrical outlets in the room nor located in the convenient places. Other: - the rate did not include breakfast, nor they provide breakfast during slow season though they may have a facility to do that. you need to check with the hotel directly. - most hotels in Summerside, Prince Edward Islands are motel grade. Charlottetown has better lodging accommodation, which is about 40 to 60 minutes away without traffic.
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