Usuario invitado
2 de octubre de 2023
Stayed for 1 night while in town for an event. First part of stay was very pleasant and then it went downhill: -Checkin was very quick and efficient. The gentlemen was knowledeable and I was all set in about 30 seconds. Told me all I needed to know. -My room looked to have been recently renovated. Huge TV on the wall and very comfy beds and pillows. Was super happy with the room! --Unfortunately, the bathroom in the room was not clean. It's like it was partially done. The tissue box was empty, there was no toilet paper (had to go ask for some), there was hair all over the floor and toothpaste still in the sink. Spots all over the mirror. Was pretty gross. I did mention it at the desk when I got the TP but they were indifferent (was not the same person that checked me in; was later in the evening). -Had a great sleep. Quiet and dark. Then at about 7am, was startled awake with thumping and A LOT of noise. I looked out the door and they were removing mattresses and boxsprings from rooms above us on the second level. Dropping them from the second level down to the first right in front of my room. There was a huge crewof guys there. I'm happy they are renovating, but nothing was mentioned to me and it was super loud very early in the morning. It disrupted our stay. We got ready and left. I was going to mention it at front desk on my way out but the guy was on the phone (the same nice person who checked me in), so I dropped the keys and left. I know it wasn't his fault. I do appreciate the room and bed, but you need to keep bathrooms clean and let customers know if there were be renovations happening! Very frustrating.
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