Highcrest Hotel

Not quite 5-star as the couch in my room was stained and torn and the carpet was in desperate need of a stain remover. The staff at reception, the spa and the breakfast area were all very kind, friendly and helpful. Me and my two friends stayed at the hotel for a quick break away for my 54th birthday. The next morning we were slightly behind schedule and decided to invite our young 20+ year old driver to breakfast- for him to enjoy while we quickly pack our stuff. I met the driver in the lobby and mentioned to the one staff member that we are going to have breakfast. Before the elevator doors closed this crazy person started shouting at us and storming towards us. The boy (driver) stepped out and I followed him, I can’t speak/understand Kurdish and had no idea why this person is shouting so rudely at us- everyone in the lobby were staring at us; it was so embarrassing! The boy went to the lovely lady at the reception and told her he’s going for breakfast… They instructed an employee to escort us to the breakfast area. Our stay was fine until the last 30 minutes before we left and this big moustache man Nebaz with his idiocy and NO professionalism spoiled the whole stay within seconds! Nebaz could’ve kindly and professionally approached us and enquired where the boy was going! (I did enquire beforehand to check if the breakfast is open to the public and what the price is).