Rectory Manor

RUDE. AND POMPOUS MANAGEMENT If I could give the owners/management a ZERO rating for customer service and care I would. They deserve a ten for pomposity and being stuck up. I called to ask about a concerning email I had received from the hotel - an issue they have where it seems that despite giving the hotel your credit card details to guarantee payment, months ahead of time, what they don’t tell you, is that they are in fact, unable to validate most cards due to security issues. You cannot therefore pay on arrival! This was never mentioned when I booked, and the email and phone call implied that I was going to do a runner and not show up. It demanded immediate payment, when we had agreed for me to pay on arrival, with the card guaranteeing the booking. Concerned that this was a scam I called with concern, as I wasn’t able to access my laptop, being packed up to travel elsewhere that day. I could barely get a word in to explain my concerns about the booking because my head was bitten off, and Frank spoke to me for several minutes as if I was an infant. Never, in decades of travelling, have I been spoken to in the manner that Frank spoke to me several days ahead of what was supposed to be a 4 night stay, which we had reserved months in advance. Rude does not begin to describe his off hand manner and how he spoke down to me. Who needs this when you are working or going on holiday? AVOID AT ALL COSTS.

I recently stayed at the Rectory Manor Hotel in Sudbury, and I can't say enough about my wonderful experience! The owner was incredibly helpful over the phone when I was choosing my room, making the booking process smooth and easy. Upon arrival, both the staff and the owner greeted us warmly, making us feel right at home. The location is perfect, providing easy access to local attractions, and the hotel itself is a lovely place to relax. We had a fantastic time during our stay and will definitely be returning in the future. Highly recommended!

What a lovely upmarket B&B. I wanted to stay somewhere near Lavenham (6 minutes by car) and fancied something a little different from a hotel or pub with rooms. Rectory Manor Hotel is a beautiful family home with a number of beautifully decorated guest rooms. The house has gardens, a croquet lawn, outdoor pool and a walled garden. There’s a lounge given over to guests but decorated like a proper country home. Breakfast is served in a large dining room with a long refectory table so guests can meet each other. The owners are a charming and friendly couple and offer excellent advice on local restaurants and walks. Only word of warning - take care if you book an attic room in the stable extension - I don’t know how many times I bashed my head on the slopping ceilings!!!! Would stay again if I’m in the area.