Usuario invitado
31 de enero de 2023
Let me preface, I've worked the majority of my 73 years, in EVERY task within the restaurant and hotel trade, from dishwasher (@ 14) to Franchise Inspector for a big hotel chain = this Express is below their (IHG) standards. Here's my 4 night stay REVIEW. -- MAINTENANCE, Community areas -- Before even getting onto the Express property, signage on both building and street level were malfunctioning and not to standards. During my stay, the 3rd hallway never had any A/C (in Florida) and the hallway carpeting was NEVER vacuumed. More than 36 hours for the elevator floor to be mopped of coffee spills. NO Community coffee (desk clerk area) after 17:00 (5:00 pm) . GUEST ROOM -- My 1st room had a flood, from the poor maintained A/C** unit. Two days later, the management had their ?deskclerk? w/ a shop vac, to do the carpeting in the flooded room (2 days later = what?). My second replacement room was never vacuumed, dusted or the sheets changed. The only thing that was done, was towel replacement, bathroom wipe down, more coffee K-Cups and wastebasket renewed. -- BREAKFAST was always 'blah' leftovers from the day before, plus some new added. For dry cereal, there was a community One gallon of milk, instead of the normal individual containers. There was never a permanent person to prep and serve the breakfast (a desk clerk or housekeeping person). ** -- THE ONLY PLUS -- were the evening and night desk clerks. Five minutes, after I informed, about the 1st night A/C flood**, the 01:00am desk clerk was at my door with key cards for a different room on the same floor. And the evening clerk always had a smile and informative. IN A NUTSHELL = 1. Keep the two desk clerks. 2. Charge $2.50 more per room and hire a full time Maint. man for mechanical and to help housekeeping. 3. A new housekeeper, that will give an 'in service' on how to use a vacuum and how to change bed linen. 4. "IHG " should inspect their hotels more often, this is the second Holiday Inn Express that I've rated as being "POOR" within this 3 county area (WPB, Martin & SLC areas).
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