Premier Inn Stratford-Upon-Avon Central

The friendliest welcome every at a premier inn, seemed genuinely friendly. Room was lovely and very central but limited menu so if you want a better selection and bar go to the other one not far away which is on the canal. All staff here were great.

The hotel is situated right in the heart of Stratford so ideal for sightseeing. There is no car park but we booked and stayed on someone's drive. Hotel was very clean and felt like it had recently been refurbished. The hallways are like a rabbit warren and a couple of times we got a "bit lost". Beds were very comfy and breakfast was nice and fresh. However they need new toasters as they take about 15 minutes to brown your toast!! Only downside was our room looked out onto a roof and there was some kind of appliance that hummed all night giving my mum a bad night Without that or if I was in a different room I would definitely stay again.

We were given a tiny room, with a skylight that did not open. The room smelled of drains and was very hot. The air con would not respond. I requested a different room, which I was given and was much better, but I was already unhappy. The receptionist said the air con does work, but that it is turned off at a master switch at 3pm! Chef at breakfast was very pleasant and professional, but to be honest, the tired state of the rooms and the standard of the breakfast makes me think they are cutting corners. I will take my chances elsewhere in future, as the standard I am used to seems to have evaporated.

After climbing the stairs to reception, collecting my key card, then walking a long way through corridors, I walked into the room and it was filthy. The rubbish bin was overflowing, the sheets in the bed were (very!) used, the bathroom had a pile of used towels in the floor and clearly nothing had been cleaned. After trudging all the way back to reception (at this point incredibly thankful I didn't have much luggage) I queued to explain the issues. The woman at the desk didn't seem at all surprised. Just said, 'Oh, someone didn't clean it. I'll issue a different one.' The second room was at least clean, but freezing cold. Below 16 Celsius overnight. Switching on the room heating did nothing. Turns out the hotel had it switched off. Overnight temperatures that week were below zero, daytime temperatures were single figures. The only saving grace was the breakfast, which was decent and they are careful about allergies and staff in the dining room were cheerful. No apology was received from the hotel - not even a token gesture such as free breakfast after giving me a filthy room then a freezing one. As I checked out a man in a wheelchair was having problems as his family booked an accessible room but they didn't have one for him. I would not stay at this hotel again.

We arrived at 4pm and were surprised that the reception was on 1st floor. There was a tiny rickety lift which had a notice on stating only one passenger allowed with luggage or two without. As I struggle with arthritis in my feet my husband suggested I go up with the luggage and he’d take the stairs. I called the lift, it sort of shuddered but didn’t come down as if it were stuck. We both took the stairs, three flights of them-do not stay in this hotel if you have any mobility issues. It is noted that for the whole of our trip this little lift didn’t work! I went to check in with my QR code but there was a rather brusque lady who told me to go to her desk. She obviously wasn’t happy in her work, very matter of fact and not welcoming at all. Our room was on the third floor, right at the back with the most appalling view. As we exited the lift it was quite a long walk through loads of corridors, very strange layout-like a maze! First impressions of our room was standard P.I. however we began to realise how grubby it was. There was dust on all the skirting, along the edges of the carpet and on most of the surfaces. The bathroom floor was the same and the shower screen was filthy, thick with dust and a greasy film on it-obviously not been cleaned in a long time. In the three days we were there we never saw any staff cleaning any of the rooms, which we thought unusual. Thankfully we hadn’t booked for breakfast, who knows how clean their kitchens were if they are happy to book guests into rooms which are so dirty? This hotel is in a prime location for all that Stratford has to offer but I would not recommend and will not return.

Room was very smelly and there were used contact lens on the bed side locker. At a guess I would say that someone had just been in the room as it was stuffy and smelled. We checked in late and didn’t complain at the time as it was late. The tv remote did not work. The staff were friendly